linkedin sales-marketing aloha pos remote help desk support specialist

Aloha POS Remote Help Desk Support Specialist


ABOUT US

F&B Management Arizona is the only Authorized Aloha Point-of-Sale (POS) dealer in Arizona. We offer real solutions to the food service industry in terms of Aloha POS systems, inventory and cost analysis, credit card processing systems and labor management. Founded in 2007, we continue to grow and expand our clientele and provide great customer service. We install and support Aloha POS systems, provide Help Desk, training and programming and on-site services.



THE OPPORTUNITY

We're looking foran experienced Remote Help Desk Support Specialist to become part of ourgrowing business. You'll have the opportunity to work remotely, supporting our clients over the phone and via remote support tools such as Command Center. You'll troubleshoot hardware & software, setup user accounts and profiles, and providing great customer service. This is also a great opportunity for an experienced restaurant manager interested in advancing their back-of-house knowledge and experience and furthering their career in the restaurant hospitality industry.



DUTIES & RESPONSIBILITIES

  • Provide technical support for our clients over the phone and via remote support tools
  • Log and track calls using call tracking software and maintain historic records related to call problem and call resolution documentation
  • Brainstorm with managers and team members to resolve complex problems and escalate difficult issues to Team Lead for more technical assistance
  • Ensure customer satisfaction by maintaining a proactive approach with customers
  • Performs additional tasks/assignments as directed by management



DESIRED SKILLS & EXPERIENCE

  • Minimum 1 year IT support experience preferred
  • Relevant Microsoft, CompTIA or other certifications desired
  • Knowledge of Aloha POS software required
  • Experience in restaurant management preferred
  • Great problem solving skills
  • Strong interpersonal skills required to effectively communicate with users and vendors
  • Strong work ethic and willingness to work as part of a team to deliver quality service to our clients
  • Excellent time management and task prioritization skills
  • Fulfillment of all NCR Certification requirements of Associate Tech Certification and Support Certification within six months
  • Fulfillment of Annual NCR Maintenance Certifications
  • Must adhere to all policies and procedures set forth by F&B Management
  • F&B Management requires background checks and drug screen testing for all new hires



WHAT YOU CAN EXPECT

  • Compensation based on experience
  • Medical & dental insurance available after 60 days

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