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Network Support Technician


US Tech Solutions is seeking a “Network Technician” for a 6+ months (Possibility for both: Extension/ Possibility for conversion) position with a client in Alpharetta, GA 30004 (Must work Onsite).

 

Description:

Remote Service Advocate

Report to CS Product Support Manager



Ensures an efficient and effective service delivery while improving brand perception/satisfaction and process compliance for direct and indirect channels in the designated Market by development of technical process, being the pivot point towards the Remote Service Engineer and BIU Serviceability Design (Maintaining Strong Connectivity)

Key Areas of Responsibility

• Drive growth and upgrade needs of Diagnostic Site Server (DSS) program

• Responsible for server configuration and logistics management

• Utilization of strong communication skills with local service, customer IT, and other groups involved in the client's Remote Services (PRS) escalation process

• Implementing best practices and process improvements while diagnosing problems, applying effective solutions and determining follow up actions

• Resolving network and technical application problems

• Being an ambassador of the Client's brand and by living the Client's Behaviors

• Escalating unsolved problems to outside organizations when needed, managing case end2end

• Communicate progress to project manager and leadership authorities

• Initiate, support and drive remote connectivity performance improvement programs within the Market

Education & Experience

• Associate degree in IT

• Strong organizational, presentation and customer service skills

• Windows computer (server) setup-configuration-installation support

• Can demonstrate ability to troubleshoot technical issues (Connectivity/Application)

• Good understanding of IT & Networking concepts

• Communication and relationship management taking into account cultural and language differences

Competencies

• Self-motivated and self-directed. Normally receives little instruction on day-to-day work and general instructions on new assignments

• Structured administrative skills with the ability to handle multiple simultaneous activities

• Team player with good analytical and problem solving skills

• Ability to collaborate and coordinate cross-functionally

• Prioritization and time management

• Ability to manage relationships, utilizing influence to work through roadblocks

• Able to demonstrate good understanding of Microsoft Excel 

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