glassdoor sales-marketing technical support representative

Technical Support Representative


Job ID#:8166
Job Category:Technician
Position Type:CTH
Duration:Direct / CTH P
Positions Available:4
Details:

Visium Resources has been asked to identify candidates for the following Technical Support Representative position, located in Orlando, FL.
The Tech Support Representative’s primary responsibility is to work with Field Technicians remotely troubleshooting and upgrading Telephony Systems / PBX / Key System, eliminating disruptions and enhancing performance of customers’ business operations.
Job Responsibilities:
  • Remotely support a national network of telecom Field Techs over the phone.
  • Knowledge of multiple PBX platforms required: Avaya, Nortel, NEC, Executone, Vertical Networks, Mitel, Panasonic, Toshiba, Shortel, and/or Other prominent Key Systems experience required.
  • Communicate directly with customers (corporate & store level) to assist in solving on-site issues
  • Remotely accessing customers’ networks to respond to work requests
  • Analyze, troubleshoot and resolve technical issues pertaining to: voice, network or data installation
  • Assessing customer network problems and determining scopes of work to remediate on-site issues
  • Ability to work independently as well as collaborate with the extended Tech Support team as needed
  • Other duties as requested, delegated or assigned.

Job Requirements
Minimum Security Clearance:No Clearance
Details:

Competencies: (required knowledge, skills, abilities)
  • Knowledge of multiple PBX/Key System platforms – Able to Program and Troubleshoot
  • Ability to troubleshooting dial tone and network cabling issues
  • Experienced working with a 25-pair cable, and be able to direct others
  • Must have the ability to work in a high-volume phone support environment
  • Good verbal & written communication skills
  • Proficient computer skills: Microsoft word, excel, accessing and working in web based technology
  • Can read and understand schematic drawings
  • Understanding of Telco Demarcations and interfaces

Education/Experience:
  • Five years of related field experience
  • A+ computer certification preferred
  • Wireless and networking knowledge
  • Structured Cable installation experience (BICSI knowledge a plus)
  • Electrical background a plus

Background Check A criminal background check as well as reference checks will be conducted and may be a condition of hire. Pre-Employment drug testing is also required.
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Visium Resources is an award-winning employment firm with a mission to match talented individuals with highly successful organizations. At Visium, our company’s success is based on your success. When you work with us, you are never “just a number”. You are our most important asset. Here, you will know us by name through our regular visits to client sites and even occasional luncheons. We will always be there when you need assistance and will always go the extra mile to ensure that you are as successful as possible. Whether you're looking for contract, contract-to-hire or permanent opportunities, we firmly believe there is no employment agency that will work harder for you than Visium.

Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.
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