glassdoor sales-marketing desktop support / jr. systems administrator

Desktop Support / Jr. Systems Administrator


As the Desktop Support /Jr. Systems Administrator for vCom you are the central point of contact for all IT related incidents and service requests. You juggle a hybrid role of desktop support and assisting IT with managing servers and other systems. You provide first- or second-line support for all staff at vCom both on site and remote users.

You thrive in fast-paced environments with frequent interruptions. You are versatile and flexible, adapting your sense of urgency to meet each day’s priorities. You remain calm under pressure. Excellent customer service is your top priority, always seeking to exceed expectations, while resolving support requests and keeping up with service delivery demands. Your positive, friendly demeanor sets the tone for all who interact with you. You see challenges as opportunities to problem solve and collaborate with others. You take troubleshooting to the next level, frequently teaching others how to self-support when possible. You bring your enthusiasm, passion, and sense of humor to work with you daily.

In your first month, you’ll:
  • Get to know the vCom team, build rapport
  • Learn vCom’s systems & tools
  • Rollout antivirus to all users
  • Update Windows 7 OS to Win 10
  • Install Windows update and patches on servers (WSUS)
  • Gain familiarity with Azure, SharePoint documents, Azure file share
  • Support basic server administration (event logs, disk management, resource management)
In your first 3 months, you’ll:
  • Get to know vCom’s leadership team
  • Become familiar with the org and each department
  • Acclimate to vCom’s culture
  • Conduct New Hire IT Orientations
  • Handle Mimecast administration
  • Assume responsibility for Ring Central administration
  • Assist with mid- to high-level server management in Azure
  • Gain familiarity with storage account
  • Use Azure apps to automate tasks (Logic Apps, etc.)
In your first 6 months, you’ll:
  • Participate in special projects
  • Continue learning new technologies

What you’ll do:
  • Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines
  • Participate in varied computer platforms in multi-layered client server environment
  • Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction
  • Update and maintain Computer, Mobile inventory and surplus equipment
  • Maintain and resolve issues on LAN/WAN, VoIP telephone, A/V systems for all conference rooms and other computing equipment
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Creates and Manage users in AD and other applications
  • Create and manage mailboxes, groups, shared and Public folders in O365
  • Maintain passwords, data integrity and file system security for computing environment
  • Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software
  • Monthly server patches and firmware upgrades on Firewalls and another network equipment
  • Manage server logs and accessibility for Server(s) in Azure
  • Manager Access points for corporate office and familiarity with Radius server
  • Assess functional needs to determine system purchase specifications.
  • Identify and repair hardware and network connectivity issues.
  • Establish VPN access for all remote users and Conduct remote troubleshooting
  • Support in testing and deployment of new applications and systems
  • Build an internal wiki with technical documentation, manuals and IT policies

What you’ll bring:
  • College Degree or equivalent experience
  • Previous experience working in an IT support role with helpdesk ticket management (Jira Service desk preferred)
  • Endpoint management- OS images, deployment and GPO familiarity
  • Familiarity with Cloud computing and concepts: Azure
  • Working knowledge of Microsoft Windows and MAC client operating systems as well as various software packages e.g.: O365 suite of applications, Atlassian Confluence (plus)
  • Hands-on experience with O365 administration- Create mailboxes, shared and public folders, One Drive and SharePoint Doc Library concepts
  • Experience with VMware Esxi – Basic VM administration
  • Azure AD and Active Directory experience - Creating users, managing access and assigning folder permission
  • UCaaS familiarity (Ring Central (preferred) - Creating users in ring central and managing queues and groups
  • Current knowledge of Antivirus administration (Trend Micro preferred)
  • Understanding of basic network protocols (DNS, DHCP, etc.) and troubleshooting
  • Remote trouble shooting (Zoho Assist preferred)
  • Knowledge of office equipment and maintenance: printers, fax, scanning, mail machine, shredder, projector equipment
  • Positive, can-do attitude and a willingness to go the extra mile
  • Strong interpersonal skills with the ability to interact among all levels of the organization
  • Excellent written and verbal communication skills
  • Superior time management, prioritization, and multi-tasking skills
  • Attention to detail and accuracy
  • Resourceful, organized, and independent
  • Self-motivated, with high learning aptitude, and initiative
  • Ability to cope with stressful situations and maintain a calm and professional demeanor
It’s also helpful if you’ve got:
  • CompTIA A+/ Network+ and Microsoft or MCDST (Microsoft certified desktop support technician)
  • Previous working experience supporting Mimecast - Email, Spam, archive and URL filtering
  • Experience supporting individuals with strong personalities
The Selection Process
  • After submitting a resume, qualified candidates will be invited to complete two separate assessments
  • Once the assessments are completed, candidates will participate in a pre-screening phone screen with Director of Talent
  • Selected candidates will complete a desktop support and server questionnaire at vCom’s office
  • A select group of candidates will be interviewed (rounds of interviews may include the hiring manager, VP of HR, and vCom’s CIO)

About vCom

vCom is a cloud-based software and managed services company focused on helping enterprises manage IT spend from procure-to-pay. We empower mid-market organizations to manage all of their technology relationships in a much simpler way. We are among the fastest growing companies, most appreciated by employees, and valued by our customers. vCom has received the prestigious Best Places to Work award in the SF Bay Area for twelve years running and was one of Glassdoor's Best Places to Work in 2019 (Employee's Choice, Small Business List). Our growth, innovation, and strong customer relationships are driven by our incredible employees who thrive on delivering amazing outcomes for our customers and team members.

EEO Statement

The Equal Employment Opportunity Policy of vCom Solutions, Inc. is to provide a fair and equal employment opportunity for all job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. vCom Solutions hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
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