glassdoor sales-marketing tier 1 customer support engineer (enterprise storage) ca tn

Tier 1 Customer Support Engineer (Enterprise Storage) CA TN


iXsystems, an industry leader in open source storage solutions (FreeNAS, TrueNAS), is on the lookout for committed, experienced and enthusiastic Customer Support Engineers to provide advanced support of escalation cases. We are therefore looking for individuals who are highly driven and able to work closely within the Support Team in fielding support cases. Candidate should have administration experience across storage-based technologies along with configuring associated applications deployed across heterogeneous Operating Systems (Windows, Unix, Mac) environments and the ability to handle multiple priorities at once. Familiarity of enterprise storage concepts along with awareness of networking infrastructure components across a variety of network architectures is highly desired. Strong customer focus is also a must along with demonstrable troubleshooting and configuration competency in a wide variety of categories, including:
  • Solid competency of: UNIX (especially FreeBSD), Linux, Windows, OS X, VMWare/Xen
  • Networking and file protocol experience: TCP/IP, CIFS/SMB, NFS, AFP, iSCSI, HTTP, FTP
  • Directory services experience: LDAP, NIS, ADS
  • Storage functionality: SAN, NAS, RAID levels, LUNs, multipathing, and ZFS specific knowledge
  • Good understanding of Layer 2/3 protocols and high availability concepts
  • Ability to configure as well as review configurations of associated protocols and settings
  • Experience working in a support organization dealing with enterprise customers
  • Ability and desire to quickly learn new technologies and products
  • General understanding of Disaster Recovery concepts and their implementations
  • Familiarity with Bourne/Bash, Python, Django, Perl highly desirable
Benefits:
  • Great working environment, contributing and participating in a great team
  • Ability to work closely with a popular open source project, as well as commercial variants
  • Health/Dental coverage after 90 days
  • Compensation is competitive, based on experience
  • All work to be done on-site at our San Jose, CA or Knoxville, TN offices; remote employees with significant experience and a proven ability to work largely unsupervised will be considered.
Qualified candidates should respond with a copy of their current resumé as well as any pertinent contact details so that we can arrange a short phone conversation to assess our mutual interest. Please email your resumé (PDF) to [email protected]
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