glassdoor sales-marketing customer support analyst

Customer Support Analyst


We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.

JOB SUMMARY

Ensures the investigation and resolution of customer support problems, responds to problems in accordance with established policies and procedures, and assists the implementation and development of staff in completion of tasks .

ESSENTIAL DUTIES
  • Assists with maintenance of company systems.
  • Assists with software and hardware installation at customer sites or performs on site support, as assigned.
  • Documents all support calls in ticket tracking system in timely and accurate manner.
  • Receives and resolves routine customer support calls involving system software, hardware and/or operating system problems, maintenance and general inquiries.
EDUCATION

Bachelor's Degree in Medical Technology or equivalent required

SKILLS
  • Strong verbal communication and listening skills
  • Demonstrated written communication skills
  • Ability to work alternating shifts and weekends, provide remote, off-hours application support.
TRAINING/CERTIFICATIONS

• SBB, MT or MLT

TRAVEL EXPECTATIONS
  • Occasional 10-25%

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