glassdoor sales-marketing technical support/customer service representative

Technical Support/Customer Service Representative


Here's the job description for your review:

Job Title: Technical Support/Customer Service Representative
Job location: Franklin, TN
Direct client: 6 month contract

Overview:
  • You'll be working in the Tech Support team in Franklin, TN.
  • We provide technical support to the Firm's Financial Advisors and assistants.
  • This benefits our branches so they can continue to utilize our systems and technology enhancements.
  • As a customer service representative, you'll play an important role in providing excellent service to our internal clients, the branches.
Description:
  • Answer inbound calls from our internal clients at the branches.
  • Educate clients on account services and capabilities.
  • Have basic computer troubleshooting skills for tier 1 support and document and ticket calls.
  • Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks.
  • Have strong organizational skills, attention to detail, and excellent follow-up skills.
  • Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries.
Experience:
  • Detail oriented.
  • Proficient in Microsoft Office Suite.
  • 4 year degree in related field.
  • Citrix, Good for enterprise, or Active Directory is a plus.
  • Windows 7 navigation skills.
  • Basic understanding of computer networking.
  • Monitor, speaker, mice and keyboard troubleshooting. etc.
  • Know how to use remote access tools to assist clients.
  • Outlook and Microsoft office troubleshooting skills.
Please let me know if you are interested in hearing more about this position. Also,feel free to forward this position to someone that you feel might be interested.Thank you.

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