Customer Success Strategist
Muck Rack is the leading software platform for public relations and communications executives. We are looking for an ambitious customer success strategist to join our fast-growing tech company in NYC. Our mission is to make journalists, PR pros and marketers more successful by providing them with the technology they need to find journalists to pitch, and monitor their brand on a day-to-day basis via our Muck Rack advanced service
We are growing and hiring another Customer Success Strategist to help serve our customers from 11:30am - 8:00pm ET, Monday - Friday. As a Muck Rack team member, you’ll be representing our team, culture, and brand. You’ll be committed to our company values of customer devotion, ownership, transparency, and resilience.
A little more about you:
You love and understand public relations and have and a successful background in customer success, support, or account management.
You also have the ability to wear multiple hats, jump into projects where needed and hit the ground running while exhibiting good judgement and knowing when to ask questions.
You have a solid record of hitting metric-based goals by increasing adoption, retention, growing customer contract values, and decreasing churn.
You are comfortable leading onboarding and training sessions (including C-Suite executives) and love to share new features, best practices, and cultivate broader usage of Muck Rack so our customers can utilize the platform to their fullest.
You’re a listener. You are able to hear and understand clients’ strategic goals, then identify opportunities and scalable solutions to grow existing relationships in partnership with our Account Management team.
As a Customer Success Strategist, you will be the “go-to” person for our customer’s technical questions and strategy inquiries using in-app messaging software, a CRM tool, email, and/or phone. You’ll report directly to the Customer Success Director, Vanessa Hannay, and work closely with many of our internal departments.
If all the above gets you excited and you’re ready to dive in, we’d love to hear from you!