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Desktop Support Analyst

Desktop Support Analyst If you are a Desktop Support Analyst with experience, please read on!

What You Will Be Doing

Essential Functions and Duties:
Receive and record ALL requests for service and Incidents received via telephone, voicemail, e-mail, and from walk-up customers in the Incident and Request Management System.
Provide daily break/fix support for all desktop hardware and software issues via remote and onsite troubleshooting.
Perform daily Asset Management related activities.
Prioritize and escalate Incidents and requests per established matrix.
Follow-up with customers to confirm incident resolution.
Frequent and regular professional communication utilizing the phone, instant messaging, e-mail, and face to face with both internal and external customers
Provide Move Request and Project support
Participate in the On-Call support rotation for after hours, weekends, and Holidays.

Typical troubleshooting includes: Windows 7 to current, Microsoft Office 2003 to current, Outlook e-mail, VPN, network printers, network connectivity issues and clinical software systems.

What You Need for this Position

Position Qualifications:
Associates degree in related IT field and/or 2 years related work experience.
Previous experience providing end user support in a call center environment.
Previous experience working in corporate and clinical environments.
Required Skills and Abilities:
Excellent customer service skills.
Strong communication skills
Strong technical aptitude and desktop troubleshooting skills
Extensive knowledge of MS Windows and MS Office products
Experience installing application software, drivers, and imaging desktop hardware
Minimum 2 years helpdesk or call center experience
Intermediate Desktop hardware and peripheral equipment knowledge
Basic laser printer knowledge
Intermediate knowledge of Network troubleshooting, including wireless issues
Intermediate mobile device support
Knowledge of Asset Management procedures
Knowledge of basic IT terminology
Experience with problem escalation and engaging IT departments
Experience troubleshooting other hardware such as, hard drives, memory, network interface cards, virtual drives, docking stations, etc.So, if you are a Desktop Support Analyst with experience, please apply today! -

Applicants must be authorized to work in the U.S.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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