glassdoor.com sales-marketing tier 1 helpdesk technician (3rd shift)

Tier 1 Helpdesk Technician (3rd shift)



Tier 1 Helpdesk Technician (3rd shift)
Location


FL - Mary Esther
Job Code

4194
# of openings

1
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PSI is looking for an overnight (3rd shift) Tier 1 Helpdesk Technician to work either part-time or full-time at Hurlburt Field.

Essential Functions and Job Responsibilities:
  • Tier I aids support to the Proven IT Helpdesk which is the first line of support for our customers
  • Responds to the customers with an analysis of their needs through qualifying questions over the phone and may use remote applications to diagnose the needs
  • Tier I will communicate and work as a team with Tier II and Tier III to solve a customer’s issues
  • Tier I will use logic and knowledge to solve complex and simplex customer problems
  • Works with clients over the phone to investigate issues and provide solutions
  • Documents calls and resolutions to ensure continuity throughout the team
Minimum Requirements:
  • 0-2 years of Helpdesk experience
  • Must be a US citizen and able to get a government clearance.
Preferred Requirements:
  • CompTIA Security+ certification

Planned Systems International provides our customers with value-added management consulting and information technology services that consistently deliver success, and we are recognized as a world-class provider of innovative solutions that benefit mankind. From Systems Lifecycle Support and Healthcare IT Solutions to Network and Desktop Solutions and e-Business, PSI is focused on making our clients’ businesses run smoother and better. With a highly trained technical staff, we apply state-of-the-art information technologies, the industry's most advanced methodologies, and broad-based support services to clients in U.S. Government agencies and the commercial sector.

PSI is an Equal Opportunity Employer.
All qualified candidates are encouraged to apply, including:
Minorities, Women, Individuals with Disabilities, and Protected Veterans.
NOTE TO JOB SERVICE: VEVRAA Federal Contractor requesting priority referrals of Protected Veterans.
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