glassdoor sales-marketing technical support customer service representative

Technical Support Customer Service Representative


Summary
  • Technical Support Customer Service Representative - Franklin, TN
  • Please note that the candidates should have a technical support/computer support background
Your role
  • Are you truly service oriented? Do you know how to take care of people?
We're looking for a Tech Support Customer Service Representative to:
  • Answer inbound calls from our internal clients at the branches.
  • educate clients on account services and capabilities
  • have basic computer troubleshooting skills for tier 1 support and document and ticket calls.
  • Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks
  • Have strong organizational skills, attention to detail, and excellent follow-up skills
  • Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries
Your team
  • You'll be working in the Tech Support team in Franklin, TN.
  • We provide technical support to the Firm's Financial Advisors and assistants.
  • This benefits our branches so they can continue to utilize our systems and technology enhancements.
  • As a customer service representative, you'll play an important role in providing excellent service to our internal clients, the branches.
Your expertise
  • detail oriented (nothing gets past you)
  • proficient in Microsoft Office Suite
  • 4 year degree in related field
  • Citrix, Good for enterprise, or Active Directory is a plus
  • Windows 7 navigation skills
  • Basic understanding of computer networking
  • Monitor, speaker, mice and keyboard troubleshooting, ETC.
  • Know how to use remote access tools to assist clients
  • Outlook and Microsoft office troubleshooting skills

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