app jobs sales-marketing companies a advantage resourcing level ii technical server support (proliant)

Level II Technical Server Support (Proliant)


Are you ready to jump start your career in 2020? A global leader in technology is looking to aggressively staff numerous Level II Technical Support Engineers.

You must have a passion working with customers/end clients on resolving issues related to any of the following: Servers, Storage, Networking or Converged Infrastructure.

The shift will be typically Monday-Friday however you must have flexibility to work alternate hours and potentially weekends.

Training will be provided but must have a strong core Server technology background with Proliant or C7000 servers.

Summary
Provide remote support for clients hardware and software Server products for Americas based customers, via phone or electronic tools (email or virtual rooms).
Support delivered for external users as well as a variety of clients personnel including account support managers, field engineers, and Level 3 engineers.

Primary Duties and Responsibilities:
Respond to post-sales customer support issues
Deliver the high level of response to clients customers
Collect and analysis of pertinent information from the customer environment
Documentation of problem, action plan and solution in our support database
Technical troubleshooting of clients Server solution
Manage customer issues including elevation and potential escalation when appropriate.
Recognize opportunities for sales lead and coordinate sales engagement for customer
Participation in occasional on-call rotation and after hours support

Required Skills:
At least two years of experience working with Proliant, C7000 (Server Enclosures), Blade Servers (BL460s and DL Product Lines)
Excellent Communication & Interpersonal skills.

MUST be eligible to convert to full time employment with the client.

About Advantage Resourcing

Advantage Resourcing makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, ancestry, medical condition, age, marital status, national origin, citizen status, political affiliation, union membership, genetic information, physical or mental disability, veteran status, denial of medical or family leave, pregnancy or pregnancy disability leave or any other protected group status as defined by federal, state or local law. We will provide reasonable accommodations throughout the application or interviewing process. If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-verify employer.


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