glassdoor sales-marketing it support engineer (level 1)

IT Support Engineer (Level 1)


Company Overview

CommTech, a long-time leader in IT Management is growing and looking for a Level 1 Support Engineer to join our exceptional team of professionals to provide technical project development, coordination, and management as well as coordination of service department standards, client management and vendor certification administration. Our success is attributed to quality solutions and outstanding client services. We offer a unique culture built on the principals of integrity, teamwork, quality, contribution and growth. You will be deeply involved and challenged in a technically innovative and ever-changing environment; with opportunities to advance as you help to drive the company's continued success!

Job Summary

The Level 1 Support Engineer performs a mixture of help desk, field service, and staffing duties for our list of managed service clients. Our Level 1 Support Engineers must track all time in our ticketing system, have the ability to travel to client sites in order to resolve issues, work with a team on projects, and resolve issues in a queue. Level 1 Support Engineers have the ability to work on a vast number of environments with the ability to further enhance their own knowledge and skillsets.

Responsibilities and Duties
  • Responding to customer support tickets promptly, providing concierge-level technical support, documenting resolutions to support requests daily, and escalating tickets as needed.
  • Installing, migrating, and managing Windows Server environments (2003/2008R2/2012)
  • Providing on-site & remote support, with issues ranging from simple desktop configuration and network troubleshooting to firewall implementation and support/maintenance related to Windows Server & Exchange.
  • Communicating effectively with clients via phone and email, responding to all requests and concerns in a timely fashion. Explaining resolutions, answering questions, and providing professional advice as needed.
  • Actively collaborating in the development and maintenance of IT Support processes
  • Traveling to deploy machines, perform staffing functions, or support other customer level efforts.
  • IT Support relating to technical issues involving Microsoft's core business applications and operating systems.
  • Support of disaster recovery solutions
  • Identifying infrastructure system needs, and providing feedback for development.
Qualifications and Skills
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Advanced understanding of operating systems, business applications, printing systems, and network systems as well as support tools, techniques, and how technology is used to provide IT services
  • Minimum of 1-2 year's experience working in a technology related field.
  • Knowledge of Active Directory and Exchange
  • Knowledge of virtualization (VMware or Hyper-V)
  • Firewall configuration and management
  • Windows 7, 8, & 10
  • Microsoft Office
  • LAN/WAN, DNS, and DHCP
  • Microsoft/Apple/CompTIA certifications (A+, N+, Security+, MCSA, MCP, ACP)
  • Valid driver's license required.
Benefits
  • CommTech is an Equal Opportunity Employer. Our positions offer competitive salary, benefits, holiday, vacation time, 401k Savings plan and the ability to grow.

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