glassdoor sales-marketing remote customer service representative

Remote Customer Service Representative


As the nation’s leading bottled water company, NestléWaters North America is dedicated to providing customers with healthy hydrationoptions. Alongside that, we’re also committed to developing our people –enabling them to make the most of the many elements that help them to succeed.

Nestlé Waters consists of four business units: Corporate,Retail, Supply Chain and ReadyRefresh by Nestlé. Whichever one of these areasyou choose to join, you’ll find yourself collaborating with a highly talentedteam on work that’s challenging, engaging and incredibly rewarding. You’ll bean essential element of our success: trusted, empowered and supported to make alasting impact on the very future of our business. It’s a chance to use yourknowledge, skills and experience to shine brightly and achieve your ambitions –all while delivering healthy hydration to millions of customers.

Nestlé Waters’ customer contact center is convenientlylocated on the Taunton/Raynham line, less than 30 minutes from Fall River andNew Bedford. Our Remote Customer ServiceRepresentative (CSR) is a vital part of the growth and success of our business!The primary role of a CSR is to provide customer assistance on a wide array oftopics including, but not limited to: general inquiries, product and serviceinquiries, billing questions and other concerns. Therefore, candidates mustdemonstrate a fundamental commitment to providing a world-class customerservice experience
Training Location:Raynham, MA
Schedule:
Monday – Friday from 12:00 pm to 9:00 pm + Saturday(rotational) from 8:00 am to 4:00 pm
Compensation:$15.00 per hour (overtime after 40 hours) paid bi-weekly
$500 monthly bonus (based on performance)
Excellent Nestlé Waters North America Benefits:
Medical, dental, vision, prescription, life insurance,short-term and long term disability, tuition reimbursement, paid vacation, paidtime off and much more!
What you’ll do daily:
• Respond to incoming calls from existing residential andcommercial clients with a goal of providing world-class customer service,diagnosing customer needs and concerns

• Handle difficult customer calls in a courteous andprofessional manner

• Correctly enter information into our CustomerRelationship Management (CRM) system according to the customer’s needs and/orconcerns

• Communicate company policies and provide creativeapproaches to resolve customer issues such as billing errors or serviceopportunities

• Display exceptional decision-making and problem solvingcapabilities to take immediate action on all calls

• Achieve monthly sales/product education goals by makingrecommendations from out healthy hydration portfolio

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