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IT Services Support


Ref ID: 00900-9502374566 Classification: IT Services Support Compensation: $25.00 to $27.00 hourly Robert Half Technology is currently hiring an IT Services Support Specialist in Atlanta, GA. If interested, please apply and email your resume to [Click Here to Email Your Resumé] . Provide technical support for end-user computers (HP) and mobile devices (iPhone/iPad) Provide first and second level support for complex problems Work across multiple IT support Groups Assist in the developing and deploying of computer images for laptop and desktop systems Support the set-up and maintenance of all end user hardware and software Assist in the support of all IOS wireless devices As assigned, completely configure, test and install files, applications and printers Record and resolve or escalate incoming support requests in various ticket tracking tools Work with telecommunications provider in the support of audio conferencing Assist with audio and visual support for events, when required Track various IT assets with software/hardware tracking system(s) Transport, pack and unpack IT related equipment for installation or shipment Provide quality customer satisfaction, technical expertise, accuracy and timeliness in delivery Ensure Security policy is followed regarding systems access Unlock user accounts and reset user passwords Responsible for the proper usage of, awareness of, and compliance with Information Technology security policies Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formats Certificate or degree in a technical field or equivalent Industry relevant training (CTS) or technical courses strongly desired 4 years experience in Information Technology helpdesk support Apple IOS Computers and Devices Windows OS Computers Support knowledge of Windows 10, Outlook, Wireless Technology, Remote field connectivity (VPN), MS Office 2016, Office365 and hard disk imaging Ability to solve advanced problems and trouble-shoot complex issues Strong multi-tasking skills with the ability to handle multiple priorities Very Strong Communication Both oral and written Technical Knowledge - Overall understanding of applied information technology Analytical Detail-Oriented Problem-solving Technology doesn't change the world. People do. As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person. Leader among IT staffing agencies The intersection of technology and people it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call. We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched. Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. © 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use .
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