glassdoor sales-marketing gsd part-time global support tech generalist, portuguese/english

GSD Part-Time Global Support Tech Generalist, Portuguese/English


Purposes

Let your motivation for hastening the Lord’s work and a desire to support local priesthood leadership and members come together in this unique opportunity as a Global Support Tech Generalist in Local Unit Support. Our inbound call center environment is a wonderful place to be where you share the same values as your co-workers. Each day you will have the opportunity to serve local units, leaders, and members. Be part of a work environment that has true purpose and allows you to directly apply your talents to help build the most important organization on earth.

This is a part-time Portuguese speaking position that requires 28 hours per week during a shift scheduled Monday through Friday from 11:00 a.m. until 6:00 p.m.

Responsibilities
  • Must resolve questions and issues quickly and in harmony with Church policy.
  • Utmost importance and candidates are expected to provide prompt, accurate, and efficient responses in a manner that demonstrates the highest level of professionalism, courtesy.
  • Opportunity to give quality customer service by answering calls and emails from priesthood leaders and members in Brazil and North America regarding membership, finance, policy and technical questions.
Qualifications
  • High School Diploma or equivalent required.
  • Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred.
  • 0 to 2 years previous computer technical support.
  • Strong knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
  • Understanding of Active Directory to unlock and reset passwords.
  • Proficient with troubleshooting all Windows Operating systems.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues.
  • Ability to read, write and speak Portuguese fluently.
  • English fluency required.
Worthiness Qualification

Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy.

Posting Notice/More Info.

Please Note: All positions are subject to close without notice.

Find out more about the many benefits of Church Employment at http://careers.churchofjesuschrist.org.

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