glassdoor sales-marketing help desk support iii

Help Desk Support III

Reference # : 20-00044

Title : Help Desk Support III

Location : Austin, TX

Experience Level :

Start Date / End Date : 11/21/2019 / 01/20/2020


Provides remote and on-site support to user base, including clients, customers and partners. Take support calls and log issues into problem management system. Diagnoses basic hardware and software problems by phone or email. Responds to customer inquiries and answers customer's basic questions. Assists clients via research and problem solving. Refers more complex questions to appropriate subject matter expert.

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