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Remote Support Technician


SUCCESS Computer Consulting is seeking a qualified IT Help Desk Triage Technician to join our growing technical team. Our ideal candidate will have 5+ years of experience in a technical support environment handling issues with a high level of accuracy, proven troubleshooting results and customer satisfaction.

WHAT YOU'LL DO

Our technical support team actively resolves desktop and server support issues, network outages, proactive maintenance/monitoring, and other IT/Network issues that limit a client from effectively running their business due to technical issues. These job duties are performed from our Golden Valley, MN office full time Monday - Friday 8:30AM to 5PM.

Responsibilities:
  • Providing exceptional customer service to clients in the resolution of technical issues Level 2-3 via phone and email
  • Prioritizing tasks based on business need and escalating as necessary
  • Management of workload and ability to work well independently and as a team member to ensure team standards are met
  • Detailed documentation of technical issues and steps taken for resolution
  • Participate in the technical on-call rotation
WHO YOU ARE
  • 5+ years of previous technical support/help desk experience preferred
  • Experience with the following technical skills: Windows Desktop OS's (Win 7, Win 8, Win 10); Virus Removal, VPN troubleshooting, Firewall Support, Server Administration (2008-2016) to include Active Directory, DNS, Group Policy and Exchange, Office365, Backup Technologies and SSL Certificate knowledge
  • Proven troubleshooting process and high resolution rate of level 2-3+ issues
  • Effective verbal and written communications to a business audience and peers
  • Microsoft and/or Vendor Certifications preferred
WHO WE ARE

We are a unique collection of individuals who have a passion for technology and love what they do. Our purpose is to ensure our customers realize, and are excited about, the promise of technology.

Our employees are ambassadors: they set the standard and deliver the value that brings out the best qualities in people. They lead by example, earning your trust and respect; and, above all, love to have fun. We believe we are morally compelled to help businesses succeed.

We believe in:
  • Being open and honest
  • Long-term relationships
  • Keeping our word
  • Making a difference
  • Having fun
  • Professionalism
  • Knowing our stuff
  • Leaving our egos at the door
  • Being a team

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