glassdoor sales-marketing tier ii technical support engineer

Tier II Technical Support Engineer


Our awesome team at Myticas is looking for an experienced Tier II Technical Support Engineer who would be interested in a permanent opportunity within the Washington, DC region.

Duties:
  • Support the day-to-day field service and repairs operation to maintain compliance to the Customer(s) contract requirements
  • Installation, configuration, troubleshooting and customization of MS Office Suite applications per customers preferences
  • Responsible for overseeing the maintenance and repair of all customer equipment including computers, servers, cameras, and printers
  • Responsible for designing and documenting all procedures used in the maintenance, repair, and upgrading of all equipment and software
  • Assist in continuous improvement initiatives
  • Configure file, print and remote access services
  • Administration, including add/remove users and groups, group policy, configure file permissions, check event logs, configure and restore from backup
  • Administration of an enterprise email application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases
  • Takes ownership of tasks and follows through to ensure complete resolution
  • Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
  • Ability to pay close attention to detail while performing technically detailed tasks
  • Ability to deal effectively with stressful situations
  • Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
  • Ability to provide accurate time estimates for how long a task will take
  • Ability to proficiently plan, schedule and install new systems, offices relocations, appropriate infrastructure changes for various programs
  • Consistently leads and works on complex assignments requiring independent action and a high degree of initiative to resolve issues
  • Acts independently to determine methods and procedures on new assignments
  • Able to identify and solve new or unique problems using analysis of facts and/or previous solutions
  • Scope out equipment and software for customer projects such as servers, VM and operating system licensing, server racks and cabling
  • Understands that the success of individuals is measured by the success of their teams
  • Ability to quickly learn new technologies through the use of self-study materials and intuition
  • Ability to articulate technical information clearly and simply to non-technical people
  • Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
  • Willingness to travel long distances on a daily basis (in-state driving, overnight stays, occasional out of state travel)
  • Willingness to be on-call (beeper/cell phone)
  • Ability to vary work hours to meet customer commitments
Experiences:
  • Requires a minimum of five years of Experience in the service industry, preferably critical, customer service Experience
  • Minimum 2 years Experience Cisco Switching, VLAN, Routing, Firewalling Support
  • Minimum 2 years Experience with Server Hardware Technologies (CPU/RAID/SCSI) Support
  • Minimum 2 years Experience with Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
  • The following certifications are preferred: MCDST, MCSE, MCP, CCNA/CCDA/CCNP, Project+, Network+, Apple
  • Solid dependable engineer, follows directions and maximizes billing opportunities
  • Consistently receives good client feedback
Candidates looking to apply for this role are to send us an updated version of their resume in confidence. Our team will be sure to review all applicants and follow up accordingly at the conclusion of the review process.

Job is also known as: Technical Support Engineer, Technical Support

GDMY

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