glassdoor sales-marketing customer care representative

Customer Care Representative


Kelly Services connects talented professionals with opportunities to advance their careers. We currently have an exciting opportunity available as a Customer Care Representative located in the Fond du Lac, WI area. This opportunity is with an industry leading insurance company!

Title: Customer Care Representative I
Pay: $15.50/ hour
Location: Fond du Lac, WI
Schedule: 9:30am- 6:00pm during training ***Schedule may change after training period***
Important Note: This position is recruited for by a remote Kelly Services office, not your local Kelly branch. Please reply directly to this posting for consideration.

Description:
Responsible for functioning on a learning curve to become fully proficient in all aspects of customer service, claims and/or membership issue resolution. Performs research and analysis, advocating on behalf of customers through whole case methods. Learns to provide full service to members, providers, group administrators, and brokers by processing health care claims, handling inquiries, and/or performing membership functions. Performs at least two of the three functions routinely.

Primary duties may include, but are not limited to:
Receives inbound telephone calls or paper and electronic claims from members and providers.
Resolves issues for members, providers, group administrators and brokers.
Analyzes the situation and completes research to ensure no rework or follow-up issues.
Applies knowledge of policies and procedures, products, legislation and claims workflow.
Interacts with systems to ensure claims are paid or denied based on terms of contract.

Requirements:
HS diploma or equivalent
3-6 months experience in an automated customer service environment; demonstrated ability to listen effectively, use probing skills to obtain relevant information and establish rapport quickly with customers and co-workers; or any combination of education and experience, which would provide an equivalent background.

Why Kelly?

As a Kelly Services employee, you will have access to numerous perks, including:
Exposure to a variety of career opportunities as a result of our expansive network of client companies
A competitive hourly pay rate with weekly checks
Access to newly expanded Medical Plan options
Online continuing education via the Kelly Learning Center
Several employee discounts
And more!

Why Kelly®?



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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