linkedin sales-marketing senior desktop support specialist

Senior Desktop Support Specialist


We’re reimagining sports and technology.



DraftKings is bringing sports fans closer to the games they love and becoming an essential part of their experience in the process. An industry pioneer since our founding in 2012, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do and we think you will too.



DraftKings is a technology company that creates the most exciting digital sports competitions on the planet. Focused on the rapidly growing Daily Fantasy Sports (DFS) space, DraftKings offers players the opportunity to compete through web and mobile channels in 1-day or 1-week fantasy sports contests for cash prizes and money-can’t-buy experiences. Founded in 2012, we are headquartered in Boston, with additional offices in New York City and London. This is a unique opportunity to work at a company experiencing explosive growth while inventing an industry. We bring the most incredible experiences and the industry's biggest contests to our players. We are looking for exceptional talent to play for our team! Apply today and be a part of our success story.



The Desktop Support Manager’s responsibility is to insure the desktop team provides gold standard end user support and maintenance within the organization's desktop computing environment. Support is to be provided using both hands on and remote management tools and includes the support of desktop computers, mobile devices, printers, audio/video, video conferencing systems and secure authentication systems.



Responsibilities

    Manage IT inventory insuring minimum stock levels



    Insure the team is responding to every ticket within 24 hours



    Insure the desktop team is providing top level customer service where the customer is your focus at all times.



    Be responsive to customer service requests as well as other needs.



    Support Windows 7 & 8, Apple MacBook Pro, IPads, Android devices, printing systems & Video Conferencing.



    Configure and deploy Mac OS X (Mojave, Catalina ) and Windows 7 & 10 through standard measures as well as imaging technologies.



    Experience with imaging technologies such as Ghost, PXE Boot & Clonezilla



    Experiencing supporting enterprise level video conferencing



    Email support for mail clients like MS Outlook for Mac/PC, Mac Mail, Thunderbird etc.



    Printer configuration and support for Mac and Windows.



    Experience with user VPN and two factor authentication configurations



    Capable of managing staff in a remote location and a larger team as we grow.



    Must be able to work on multiple projects/priorities in a deadline-driven environment.



    Must be able to remain calm in pressure situations and adapt quickly to change.



    Proactively address new and emerging problems.



    Should be someone who looks for new solutions and workflows to streamline HelpDesk operations.



Qualifications

    7+ years' experience working in Windows PC/MAC Support or an equivalent occupation



    2+ years managing a HelpDesk team



    Net+ Certification



    Prefer either CS degree or OSx Certification, Net+, A+ and Windows 7 MCITP preferred but not required



    Desire to go above and beyond at all times to serve our customers



Who are we a good fit for?



We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we’re great at coming together to find creative solutions to some of tech’s most interesting problems. If that sounds good to you, join us.



Apply now



As a technology company at our core, DraftKings believes that the best innovation comes from diverse perspectives, thoughts, beliefs, ideas, and experiences. We consistently push boundaries and challenge the conventional to ensure our culture and products reflect the expectations of our employees, and the customers we serve.



We’re proud to believe that your gender, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability should have nothing to do with our hiring practices. We’ll never discriminate against anyone’s background or creed. If you’re good at what you do, we want you to do it at DraftKings.

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