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Service Delivery Analyst

Req ID: 62783

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality,

integrity, and commitment of our employees are key factors in our

company’s growth, market presence and our ability to help our clients

stay a step ahead of the competition. By hiring the best people and

helping them grow both professionally and personally, we ensure a bright

 future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a Service Delivery Analyst - REMOTE

POSITION to join our team in Plano, Texas (US-TX), United States (US).

NTT DATA is currently looking for a Service Delivery Analyst - this is a 100% remote position in the U.S.

Job Responsibilities

  • Oversees, facilitates, and administers ITIL based service support on a 24x7 basis (every three weeks).
  • Management of service delivery processes which may include incident management,

    problem management, request management, change management, service level

     management and configuration management
  • Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness
  • Adapts communication techniques for audiences at multiple internal and external levels
  • Manages vendor relationship, Allocates work and mentors others.

Basic Requirements

  • 2+ years of experience in ITIL processes, principals and tools.

This position is only available to those interested in direct staff

employment opportunities with NTT DATA, Inc. or its subsidiaries. Please

 note, 1099 or corp-2-corp contractors or the equivalent will NOT be

considered. We offer a full comprehensive benefits package that starts

from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern

 complexities of business and technology, delivering the insights,

solutions and outcomes that matter most. We deliver tangible business

results by combining deep industry expertise with applied innovations in

 digital, cloud and automation across a comprehensive portfolio of

consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA

 Corporation, a top 10 global business and IT services provider with

118,000+ professionals in more than 50 countries, and NTT Group, a

partner to 88 percent of the Fortune 100. Visit NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment

decisions on the basis of merit and business needs. The Company will

consider all qualified applicants for employment without regard to race,

 color, religious creed, citizenship, national origin, ancestry, age,

sex, sexual orientation, gender identity, genetic information, physical

or mental disability, veteran or marital status, or any other class

protected by law. To comply with applicable laws ensuring equal

employment opportunities to qualified individuals with a disability, the

 Company will make reasonable accommodations for the known physical or

mental limitations of an otherwise qualified individual with a

disability who is an applicant or an employee unless undue hardship to

the Company would result.

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