sales-marketing technical support professional

Technical Support Professional

Technical Support Professional
Location: Missoula, MT or Remote

Help Desk Technician

Solugenix is looking for individuals with a strong work ethic, solid customer service, communication, and problem-solving skills to join our helpdesk based in Missoula, MT. We provide technical support and over-the-phone troubleshooting for computer hardware and software.

This position comes with $13.00/hour plus shift differential and solid benefits like 401K and PTO. We will provide all the training and equipment you need to succeed in this position! Available shifts vary throughout the week, Sunday to Saturday. This position is based in our Missoula office or Remote in any of our qualifying states: AZ, GA, FL, IL, MN, MT, ND, SD, and TX.

Position Mission:

We provide technical support for custom point-of-sale software, hardware, network communications, Windows 7, Office, Exchange and SQL over the phone, or through remote management delivering high customer satisfaction through excellent customer service.

Position Responsibilities:
  • Answering inbound calls or emails and troubleshooting issues through to resolution
  • Provide accurate documentation for all caller incidents
  • Following up with the customer on open issues
  • Escalate advanced help requests as needed
  • Demonstrates excellent teamwork behaviors and the ability to work within approved processes
  • A general background in desktop support and network communications
  • Comfortable with Windows O/S, Linux, Office, Exchange, SQL
  • Strong customer service experience
  • Strong communication skills
  • Strong problem-solving and research skills with the ability to take ownership of a problem
  • Ability to support customers with various knowledge levels
  • Type 35+ wpm
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