glassdoor sales-marketing level 3 support engineer (msp)

Level 3 Support Engineer (MSP)


Bit by Bit is a fast paced Managed Service Provider (MSP), based in New York City, looking for a skilled professional to join our team as a Level 3 Support Engineer.

Our Level 3 Support Engineers straddle application, operating system, and network support. Your job will be to work in a team environment to support our managed service clients, internal team members (escalations), data centers, applications, operating systems and network infrastructure from our New York office.

Our data center and business practices rely heavily on solutions implemented by Fortinet, Microsoft, VMware, Veeam, Citrix, HP and Nimble. We provide a complete end-to-end solution for our clients. This translates to a challenging environment that will allow a new team-member to work with the latest technologies and see projects from inception to completion.

We are looking for a great problem solver who is engaged and excited about new technologies and providing excellent Customer Service.

Responsibilities would include working with:
  • Microsoft Office365 Cloud solutions
  • Fortinet Security Solutions
  • Virtualization Technologies: VMware, Citrix, and Microsoft
  • General Microsoft AD Networks
  • Microsoft Exchange Server 2010/2013/2016 - On-Premise
  • Backup and Disaster Solutions (Veeam)
  • General Networking: Firewall, Routers, Switches, IPSec VPN, SSL VPN
  • Monitoring and responding to security alerts
  • Remote and hands-on troubleshooting
  • Providing Escalated Support to Team Members
  • Additional Desirable Skills:
  • Previous MSP Experience
  • Proven skills with Microsoft Cloud Migrations
  • Amazon Web Services (AWS)
  • SAN Experience: HP P4000, HP P7400, EMC, Nimble Storage, vSAN
  • VOIP/PBX Solutions / Altigen
  • Kaseya
  • Requirements

    Education: 4 year College degree, preferably a B.S in a technical science or equivalent experience.

    Current Microsoft certifications are a plus.

    Excellent interpersonal, oral and written skills in order to communicate effectively and deal with internal and external customers, establishing strong relationships

    Strong phone presence and ability to solve problems over phone.

    Empathy and people communications skills

    Problem solving skills

    Work Environment:

    90% of this work is accomplished working from our office or data center - not at a client site. Initially you will work from our office with the opportunity to work from home when projects, work load permit, and you have proven yourself.

    Benefits

    Full medical benefits and retirement plan
    special offer

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