Customer Reliability Engineer
About Aptible Our Vision We see a future where it’s easy to bring a great idea into the world using the internet, while respecting data security and privacy. The next generation of businesses will design security and privacy into their operating processes. If every business is going to be a software business, every business will need to be a security business. We’re working to make information security a core competency of every startup. We envision a world in which startups have access to great information security, are empowered to focus on their businesses instead of on compliance, can scale faster and more efficiently, and are confident that they're creating quality products. Our Team We wrote the Aptible Owner's Manual to help members of the company get a clear sense of what this team is — what we mean by “us.” We've now made this open to the world and invite you to read it, as a prospective member of the Aptible Team. Our Commitment to Diversity and Inclusion We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply. About Aptible We're looking for a Customer Reliability Engineer to help Aptible Deploy customers optimally deploy their infrastructure. This is a unique opportunity to be a high-impact, early member of the Aptible Team. Reporting to our Customer Reliability Engineering Manager, you'll be responsible for providing engineering support to users of the Aptible Deploy platform and helping to translate user feedback into product improvements. Our Interview Process We seek to make the experience of interviewing with us as delightful, efficient, fair, respectful, and transparent as possible. A typical process at Aptible might include the following steps, and takes approximately 3 Weeks to complete. We try to move as quickly as possible, but if you have any time constraints, please let us know and we'll do our best to accommodate. 1) An Introduction to Aptible with the Hiring Manager (30 Minutes via Zoom) 2) A Take-Home Work Sample Exercise 3) A Technical Interview/Live Exercise with an Aptible Team Member (45-60 Minutes via Zoom) 4) A Discussion-Based Interview with an Aptible Team Member (45-60 Minutes via Zoom) We believe that the Work Sample Exercise is an important part of the process, in that it gives you the opportunity to demonstrate your skills in a concrete way. We take the time to design these exercises such that they: a) give you a view into the actual work you'd do at Aptible, and b) are standardized, so every candidate is evaluated using the same criteria. Lastly, Aptible conducts calls with 3-4 References, ideally managers who have directly supervised you in the past and/or colleagues who can speak to your work. If you have a disability or special need that requires accommodation, please let us know by completing this form, and we will reach out soon to see how we may be able to assist.