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Customer Support Representative


Customer Service Representative – Johnston, IA
Kelly Services is currently recruiting for a Customer Support Representative for our client John Deere at its Financial Headquarters location in Johnston, IA. This position will be exclusively 2nd shift.

Schedule:

New-hire training will take place M-F, 8am-4:30pm and will consist of 2-3 weeks classroom, and an additional 2 weeks of on the job training & mentoring with an experienced technician.

After training, candidate must be able to work an 8hr shift within the hours of 1pm to midnight. The exact 8hr shift will fluctuate based on volumes

Will be assigned a Sunday- Thursday shift or Tuesday- Saturday shift on a rotating schedule.

Pay Rate: $18.82/hour

Job Description
  • Researches, analyzes, and responds to inquiries of a complex nature
  • Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction.
  • Contacts customers to resolve outstanding customer service issues
  • Review payment history and account information
  • Update/confirm customer demographics
  • Answer General product questions, availability, compatibility •Ag, Residential and Commercial, & golf product issues/complaints •Warranty registration, and extended warranty coverage
  • This position will have an emphasis on Social Media support and will be involved in monitoring designated Social Media channels, responding to support requests, and reviewing/approving outbound content for quality and accuracy.
Skills and Qualifications
  • High School Diploma or Equivalent required, but a Bachelor's degree in business preferred
  • Minimum of 1-year experience in customer service environment
  • Ability to remain seated for long periods of time to perform telephone work in a call center environment
  • Must possess basic to intermediate computer skills and MS Office experience
  • Strong computer aptitude; familiar with both mainframe and software applications
  • Prior work experience in Agriculture or Technology dealer channels is a plus
  • Must possess strong attention to detail
  • Must possess strong written and verbal communication skills
  • Capacity to quickly change focus on work activities
Term of Assignment
  • February 3rd, 2020 to July 8th, 2021 with a possibility of an extension depending on performance and needs of the client
  • Scheduled shifts will be 8 hours and fall between 1pm and Midnight
Important information:

This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position. If you have questions about the opening, you may contact the recruiter for this position at [email protected]

Why Kelly®?



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping

you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ

each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a

leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable

a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety

of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,

individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
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