remotive sales-marketing customer onboarding specialist

Customer Onboarding Specialist


Postscript is redefining marketing for e-commerce companies. By introducing SMS as an entirely new channel for e-commerce stores to engage, retain, and convert their customer base, brands are seeing huge ROI with Postscript. Backed by Y Combinator and other top investors, Postscript is growing fast and looking for remarkable people to help build a world-class go-to-market organization. 

This role will be the first face our Mid Market and Enterprise customers talk with, guiding them through the Postscript setup. You will be responsible for implementing, troubleshooting, and following up during the customer ramp period. This role is FULLY REMOTE, so comfort with being a self-starter and ambiguity is a must. 

The perfect fit will be highly motivated with strong communication skills, a passion for helping people, an interest in problem-solving, an and the versatility to work on a variety of projects.

Responsibilities

  • Run one-on-one, best in class onboardings with our customers
  • Strategize with customers on marketing strategies to drive growth
  • Become a critical voice on the team in iterating on our customer journey 
  • Build strong relationships and brand loyalty with our customers 
  • Design creative and new ways to onboard customers to fuel growth
  • Follow up with customers to ensure their technical issues are resolved
  • Maintain an expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge

What We'll Love About You

  • 2+ Years in a high growth customer-facing role 
  • Passion for helping customers and being a teacher 
  • Proactive problem solver who isn’t afraid to break things 
  • Ability to make any customer smile and deliver a great experience
  • Receptive to feedback and quick to iterate 
  • Several years of experience in a remote-first role
  • Experience with e-commerce and digital marketing is a plus

What You'll Love About Us

  • Happy customers who want your product
  • Opportunity to join a rocket ship in its early stages
  • Lots of room for growth – we empower our people then get out of their way
  • Fun – we're passionate and enjoy working together
  • Transparency - we’re open about the state of the business and take mentorship seriously
  • Empathy - we care about our employees and our customers - no room for jerks
  • Fast-paced, growth-focused environment
  • Travel - we get the whole team together in fun locations 3 times/year
  • Remote culture - work from home (or wherever)
  • Above market compensation, including equity, unlimited PTO + health, dental, vision insurance
  • Pick your own equipment/work set up
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