sales-marketing full-time customer support representative - email/chat

Full-time Customer Support Representative - Email/Chat

Full-time Customer Support Representative – Email/Chat

Wage: $13/hr

Benefits offered after 12 months full-time employment is completed: Medical, Dental, Vision, Paid Time Off, 401k, and Life Insurance.

Hours: 40 per week.

Shifts Available: All offerings Monday – Friday:

· 8a - 4:30p

· 9a - 530p

Location: 618 N 2000 W Lindon, UT 84042

Upcoming Training: Oct 28 - Nov 6, 9:30 am-12:30 pm (Full-time shift starts Nov 7)

What you would be doing:

· Providing technical and customer support for a leader in the crafting industry and maker movement (training provided)

· Fun and fast paced work environment with a tight-knit Support Team

· Advancement possible, with full-time and supervisory positions available

Other Responsibilities:

· Quickly and efficiently correspond with customers via email and chat

· Answer customer questions regarding Silhouette products, software, and websites

· Troubleshoot customer concerns with Silhouette hardware, software, and products


· Typing speed of at least 40 wpm

· Robust problem resolution skills

· Customer service experience

· Strong communication skills

· Computer savvy

· Able to multitask

· Have a positive attitude and be able to work well on a team

· Local to Salt Lake and Utah Counties (not a remote position)

About Us:

Silhouette America (, Inc. is a Lindon, Utah-based leader in the arts and crafts space, creating cutting machines and other materials used by crafters, makers, and small businesses. The Silhouette Design Store ( offers a large library of designs for virtually any project.

Job Type: Full-time

Salary: $13.00 /hour

  • High school or equivalent (Preferred)
  • Morning (Required)
Additional Compensation:
  • Store Discounts
Work Location:
  • One location
  • None
Work environment:
  • Call center
Communication method(s) used:
  • Email
  • Phone
  • Chat
This Job Is:
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma
  • A job for which people with disabilities are encouraged to apply
  • Monday to Friday
  • Day shift
  • 8 hour shift
special offer