The Support Analyst is responsible for providing end-user support by answering incoming support calls and resolving service tickets per the defined procedures.
- Log into the phone queue and be available for incoming client calls
- Provide end user support for computer hardware and software by telephone, email, chat and remote utilities
- Utilize strong system and troubleshooting skills to ensure resolution of customer issues
- Manage time effectively in order to meet performance criteria objectives while creating a positive customer experience