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Customer Success Manager


Customer Success Manager If you are a Technical Project Manager with experience, please read on!

We are a rapidly growing cybersecurity product company based out of New York. Due to our growth, we are expanding our US operations and looking to hire Nationwide. We are pushing the boundaries and utilizing advances in Machine Learning, Artificial Intelligence, Security Automation & Orchestration technologies to empower our Fortune 500 clients in adapting to the advancing threat landscape. With a great opportunity for growth, we are seeking a Customer Sucess / Technical PM who is excited to come in and have a footprint on establishing documents.

Top Reasons to Work with Us

  • 100% REMOTE position!
  • Fast-Growing Global Public Organization!
  • Competitive Base Salary, Benefits, with Opportunity for Growth!

What You Will Be Doing

  • Build execution plans and facilitate the delivery of high-priority programs
  • Interface with engineering and business teams to deliver world-class projects/products.
  • Play a key role in supporting the team on the adoption of Agile practices.
  • Drive programs from concept to Go-Live.
  • Effectively track notes/action items from customer meetings.
  • Maintain/monitor project plans and project schedules
  • Organize, attend and participate in product/operations meetings.
  • Prepare necessary presentation materials for meetings.
  • Ensure project deadlines are met and log project risks and issues.
  • Schedule meetings and distribute minutes to all project team members.
  • Quickly obtain knowledge of our current existing process, identify success factors,
strengths, weaknesses, and opportunities.
  • Keep updated on project milestones and notify the team of potential risks of not
meeting milestones.
  • Coordinate User Acceptance Testing

What You Need for this Position

  • 2+ years of experience working with Cybersecurity teams
  • Technical knowledge and experience with SDLC, QA testing, and release management
  • Proficient with Agile methodologies
  • Proficient with Project Management tools (Jira, Excel, MS Project, MS Powerpoint, Smartsheet, etc.)
  • Excellent verbal and written communication skills with the ability to interact with technical and non-technical teams.
  • Creative problem-solving approach and strong analytical skills, combined with a strong sense of ownership, and a proactive can-do attitude.
  • Bachelor's degree in Information Technology, Computer Science, or related field.

What's In It for You

For your hard work and dedication you will be rewarded with a competitive base salary, bonus potential, and benefits including but not limited to:
  • Vacation/PTO
  • Medical
  • Dental
  • Vision
  • 401k
So, if you are a Technical Project Manager with experience, please apply today!
  • Applicants must be authorized to work in the U.S.

    CyberCoders, Inc is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.


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