glassdoor.com sales-marketing application support engineer

Application Support Engineer


Our client is looking for a seasoned Applications Support Engineer. In this role, candidates will be providing technical help desk and troubleshooting support to customers (Xperience, jXchange, etc.). Candidates will work through a ticket system to resolve banking issues vs. working on applications that breakdown. Over 50% of the support is working through systems that are malfunctioning or broken-down.

About this Team:

This team is made up of four distinct teams with several application engineers on each team. These four teams consist of Enterprise Notification Services/Install Development, jhaEnterprise Workflow, jXChange and Xperience. This team of 20 employees is dispersed across several offices but works very collaboratively together.

Shift:

There are two available shifts:

2nd Shift: 4 pm to 1 am - Mon-Fri

Third Shift: Midnight to 9 AM - Mon-Fri

Locations:

MINIMUM QUALIFICATIONS

A minimum 3 years of systems administration experience.
Must have worked with one of the following:Network OS, Technologies and Protocols including TCP/IP, UDP, etc.
Any of the Microsoft Windows Servers 2003, 2008/2008R2, 201 or 2012R2
Any of the Microsoft SQL Servers 2008/2008R2 or 2012

PREFERRED QUALIFICATIONS

Bachelor's degree preferred.
Application and Web Services Knowledge (ex: IIS)
Knowledge of:Network Load Balancing
Packet Sniffing and other analytical
XML, XSD and WSDL's

Experience with or knowledge of applications, networks and security within an enterprise environment.

ESSENTIAL FUNCTIONS

Provides highly visible customer support through the performance of on-site or remote installations, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
Checks out and approves operational quality of system equipment.
Instructs customers in the operation and maintenance of the system.
Performs on-site or remote customer work including design, installations, repairs, testing, upgrades and/or maintenance on technical products.
Identifies customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
Instructs customers in the operation and maintenance of the system. Resolves customer problems and answers questions.
Serves as liaison between the company and customers.
Conveys customer feedback to technical design and engineering staff.
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