glassdoor sales-marketing payroll support specialist

Payroll Support Specialist


About Us

Our mission is simple: we want to set people free to do great work. People love our software—and it turns out that people love working here too. We've been recognized as a "Best Company to Work For,” and we're proud of our team for receiving awards for workplace effectiveness and flexibility.

About the Position

When Payroll first met Support, it didn’t seem like they had a lot in common. Payroll loved complex calculations and fast-paced change while Support wanted to focus on people and helping others. But with the help of BambooHR, they decided to work together. Thus, the Payroll Support Specialist position was born—the best combination since chocolate and peanut butter.

This is not your run-of-the-mill support job. As a Payroll Support Specialist and a member of our wonderful Payroll Support Team, you’ll have the opportunity to truly set people free to do great work. You’ll do this by providing exceptional email and phone support to our payroll clients through careful troubleshooting and problem-solving—like the Sherlock Holmes of payroll support! If you’ve got passion and enthusiasm for customer service and a desire to learn payroll, we’ll give you the training, tools, and environment to succeed.


What You’ll Do

Here’s a quick snapshot of what you’ll do:
  • Provide email and phone support for customers that love our software
  • Provide solutions to questions regarding deductions, garnishments, the BambooHR payroll software, etc. (if you don’t already know this, don’t worry, we’ll teach you!)
  • Research solutions to challenging problems our clients face
  • Help clients integrate and utilize the software in the best way possible
  • Do your best, focused work, Monday through Friday (no weekends!)

What You Need to Get the Job Done

If you’re passionate about providing exceptional service and would like to learn (or have some experience in) payroll, this is a great start. If you enjoy or have experience in credit unions, accounting, finance, statistics, or other related fields., payroll may come naturally to you. Here’s what we’re looking for:
  • Enthusiasm about customer experience
  • Desire to learn payroll support (or previous experience in payroll)
  • Articulate and concise in both written and oral communication
  • Impeccable attention to detail
  • Tech-savvy (you’ll need to become familiar with a lot of different software)
  • Live in the state of Utah (this is not a remote position)
  • Ability to shift between tasks with ease
  • Ability to type 60+ words per minute
What You'll Love About Us
  • Great Company Culture. We’ve been recognized by multiple organizations like, Salt Lake Tribune, Glassdoor, & Comparably for our great workplace culture.
  • Meaningful Work. You won't just be a cog in a wheel. All Bambooligans have a big impact and are expected to make their work count.
  • Work that Stays at Work. Genuine work/life balance served here!
  • Rest and Relaxation. 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)!
  • Health Benefits. Medical with HSA and FSA options, dental, and vision.
  • Prepare for the Future. 401(k) with a generous company match.
  • Financial Peace University. Bamboo pays for you to take the class, and you walk away with financial savvy and a bonus.

An Equal Opportunity Employer--M/F/D/V

Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.
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