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Technical Support Specialist


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Title: Technical Support Specialist

Location: Portland, OR

Type: Contract

Job #: WD536175131

Note: This job is not open to C2C or 3rd party candidates.

IGNW is an engineering-based resourcing company headquartered in Portland, OR with GEO based teams in Seattle, WA / Austin & Dallas, TX / Southeast US / California. We have global partnerships to deliver the industry's top technical solutions and talent to every one of our clients. Some of our strategic partnerships include Google Cloud, Hashicorp, Puppet, Cisco, and Docker.

WHY IGNW?

So many reasons, one being IGNW being voted Glassdoor’s Best Places to Work in 2020 across the U.S. and eight other countries. See the details here https://www.thrillist.com/news/nation/glassdoor-best-places-to-work-2020. IGNW also earned the Best of Staffing Award for providing remarkable service to job seekers, hiring managers and current contractors. Check it out! https://www.bestofstaffing.com/agency/ignw/

We are proud to foster a great team working environment and offer highly competitive compensation and full benefits packages including medical, flexible spending accounts, dental, vision, 401k and more

Take a look and see if this is a match…. or any other jobs posted!

Project Scope:

Our client is looking for a Technical Support Specialist to be responsible for resolving system-related issues; monitoring and performance tuning in both self-hosted and cloud-deployed environments.

Responsibilities:
  • Provide telephone, and Internet support to customers who have questions or issues related to system configuration/setup, product functionality (attachments, scanning, printing, exporting), performance and hosted software services.
  • Troubleshoot and solve technical issues including system performance, permissions, connectivity, login issues, and application errors.
  • Provide expertise related to SQL Database Administration (back-ups, maintenance plans, user administration) for all product suites.
  • Assist customers with software client/server environment, cloud administration and services and software upgrades, migration, and transformation.
  • Monitors, tracks, and documents customer support calls and related activities in the CRM system.
  • Develops Knowledge Base articles to document troubleshooting steps and common solutions to frequent calls for use by customers and peers.
Requirements:
  • Knowledge of Active Directory, Windows Server administration, managing users, Group Policies, Security and permissions.
  • Strong knowledge of SQL Server Database Administration and relational database concepts.
  • Working knowledge of configuring MS Outlook with IMAP/POP/Exchange servers.
  • Experience in cloud-based environments such as AWS, Azure or IaaS-based providers.
  • Experience with monitoring and analytics systems such as (Datadog, Solarwinds, New Relic).
  • Demonstrated knowledge of basic networking concepts and terminology.
  • Moderate knowledge of Scanning, Printing software installs and troubleshooting.
  • Working knowledge of MS IIS (Internet Information Services).
  • Experience with Virtual deployments (VMware, Hyper-V, KVM, or similar).
  • Understand networking concepts such as routing, gateways, remote connectivity, and some network administration including VPN configuration.
  • Experience with remote desktop takeover tools (Example: ScreenMeet, WebEx, GoToMeeting, Bomgar).
  • Demonstrated knowledge of remote connection technologies; including Citrix, and MS Terminal Server.
Please note: Candidates may need to pass a drug and/or background check.

Please send in your resume today and be sure to get a quick response from one of our onsite recruiters: [email protected]

Check out our reviews here: glassdoor.com

To view other IGNW opportunities please visit https://www.ignw.io/jobs

#IGNW
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