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Software Support Engineer


Job Description

Position : Support and Maintenance Engineer (9867786)

Location : San Diego California

Duration : 1+ Year

Client : Thales

JD:

Support and Maintenance Enginner
  • Located @ San Diego County- Sheriff 5590 Overland Ave, San Diego, CA 92123
  • Must pass San Diego county criminal background check after start date as well as FBI BGC
  • US Citizen Required
  • Must work onsite daily- 40 hours/week
Responsibilities include:
• You resolve customer reported issues and inquiries via phone, emails, onsite, or remote access. You provide appropriate documentation on the reported issues and provide regular status reports to internal stakeholders and external customers
• Adhering to SLAs (Service Level Agreements), you maintain a high level of customer relations through responsiveness and focus on ensuring customer satisfaction
• Where appropriate, you conduct system front and backend administration, monitoring, management, preventative maintenance, and ensure maintenance of existing operational services
• You lead troubleshooting on applicable operating systems (i.e. Microsoft Windows, UNIX, Linux, and etc.) and network environments
• You engage in the development, testing and implementation of new systems and solutions
• Where applicable, your participate in 24X7 customer technical support
• You engage with broader Gemalto team members to identify and resolve technical issues
• You participate in Gemalto Quality Systems, including PLC (Product Life Cycle), SDLC (Software Development Life Cycle), CDLC (Custom Development Life Cycle), and CI (Continuous Integration)
• You are responsible for executing defined processes and solutions, such as compliance to escalation procedures and customer support processes
• Where appropriate, provide technical support and implementation on delivery projects

Skills:

Technical /functional skills:

• Experience working within an IT function, directly supporting critical front-line business services for customers (EMEA only: Within a ITIL support environment)
• Experience working with business functions as well as technical support functions
• Systems engineering background primarily with Windows Server environments, with background in Linux environments being highly desirable
• System/network/application troubleshooting skills, with Cisco experience being desirable
• Experience in programming/scripting with one or more of the following, UNIX/Linux shell scripting, Windows scripting (VBS or Batch), Powershell
• SQL knowledge and Oracle and SQL server databases
• Ability to translate complex technical concepts into every-day language while working with internal and external stakeholders
• Good commercial acumen, competent in presenting and liaising with external bodies including customers, partners and specialist working groups
• **Be able to pass rigorous background check conducted by law enforcement agency
• Strong written and verbal communication skills
• Fluent in English
• Experience with SNMP monitoring solutions such as Icinga/Nagios is preferred
• Additional experience will also be strongly considered in the following areas:
• LAN/WAN internetworking and protocols
• Windows-based server installation and administration
• UNIX/Linux installation and administration
• RDBMS installation and administration for Oracle, Microsoft SQL Server, and MySQL
• System and data backups and recovery

Behavioral skills:
• Excellent troubleshooting skills and problem solving resourcefulness
• Willing and able to learn new technologies
• Possess a strong customer support focus
• Energetic and results oriented
• Team player
• Autonomous
• Creative
• Flexible
• Ability to multi-task

Education:

Bachelor’s degree in Computer Science or related discipline

Required
  • CISCO
  • CUSTOMER RELATIONS
  • CUSTOMER SUPPORT
  • DOCUMENTATION
  • INTEGRATION
Additional
  • LIFE CYCLE
  • REMOTE ACCESS
  • SDLC
  • SERVICE LEVEL AGREEMENTS
  • SOFTWARE DEVELOPMENT
  • SOFTWARE DEVELOPMENT LIFE CYCLE
  • TECHNICAL SUPPORT
  • TRANSLATE
  • APPLICATION TROUBLESHOOTING
  • BACKUPS
  • BUSINESS SERVICES
  • DATABASES
  • DEPLOYMENT
  • ENGINEER
  • EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS
  • INTEGRATOR
  • ITIL
  • LAN
  • LAN/WAN
  • LINUX
  • MAINTENANCE
  • MICROSOFT SQL SERVER
  • MICROSOFT WINDOWS
  • MS SQL SERVER
  • MYSQL
  • NAGIOS
  • ORACLE
  • PROBLEM SOLVING
  • RDBMS
  • SCRIPTING
  • SELF MOTIVATED
  • SHELL SCRIPTING
  • SNMP
  • SQL
  • SQL SERVER

Company Description

Della Infotech Inc is in staffing business for five years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.


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