glassdoor.com sales-marketing data center technical writer-temp (operations & construction procedures documentation)

Data Center Technical Writer-Temp (Operations & Construction Procedures Documentation)


CBRE is seeking
part-time, yet temporary Technical Writers with
design & construction experience relating to operational
procedures, best practices, building operations, construction, and
on-site safety. (This opportunity has been approved by client as a temporary
role
, yet may require some full-time hours to achieve deadlines.)

These
Technical Writers provide services for a prestigious technology client
(hereinafter known as "Client") at several Client-approved locations;
including but not limited to:
  • Primary
    (favored) Location:
Sunnyvale, CA
  • Other
    locations:
    • Dallas,
      TX,
    • Council Bluffs, IA
    • The Dallas, Oregon
The Technical
Writing requirement may vary according to Client-determined assignments, but
most content relates to any of the following: design specifications, construction practices,
construction & operational safety, operational best practices, and the
"overall operations" of the Client's data centers.

This is a position within a team dedicated to very technical
training and documentation who also likes to work very collaboratively with
multiple stakeholders. Ideal candidates must be comfortable communicating
regularly via video conference and email as most stakeholders are located
remotely.

The ideal resource has multiple years of technical writing experience within the technology
and/or industrial sectors.

Job
Duties:

· Work
with internal teams to understand documentation requirements and system
operations.

· Analyze
and interpret existing information in the form of design documentation, system
applications, and client manuals.

· Plan,
develop, organize, and write step by step operational procedure documentation

· Copy
edit and quality assurance of operational procedure documentation to ensure
writing standards are being used

· Updating
documentation and educational materials based on system changes, comments from
subject matter experts, and comments from clients

· From
the procedure documentation, create end-user handbooks/manuals, online help,
and e-Learning courses.

· Use
data and analytics to understand learner behavior and drive continuous
improvement in our learning solutions

· Facilitating
training sessions for end users transitioning to the new software (using an
explain-demonstrate-practice methodology)

· Developing
training activities and practice labs for people that you will need to teach
the software (this activity sometimes includes mining data that can be used to
successfully execute practice exercises in the system)
ESSENTIAL RESPONSIBILITIES

  • Develops,
    edits and creates content for the documentation of software applications and
    hardware environments. Develops,
    edits, and creates content for designers and engineers
  • Develops,
    edits, and creates content for construction and operational best practices,
    including safety and security within the physical data center environment
  • Other tasks
    • Utilizes
      templates for standardizing
    • system documentation. Creates photographs,
      drawings, sketches, diagrams and charts to illustrate material.
    • Conducts
      research and interviews technical and business personnel and reads existing
      journals/documentation/user manuals to become familiar with product
      technologies and production methods.
    • Validates
      accuracy of existing documentation.
    • Provides
      ad-hoc technical assistance to managers and other members of the application
      development team.
    • Performs
      other duties as assigned.
SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position.
Provides informal assistance such as technical guidance, and/or training to
coworkers. Coordinates and assigns tasks to co-workers within a work unit
and/or project.

EDUCATION and EXPERIENCE

Bachelor's degree (BA/BS) in a related field of work with a
minimum of 2 years experience writing software documentation or technical
product manuals or equivalent combination of education and experience.

3-5 years of technical writing and e-learning experience
preferred.

Basic Required Qualifications
include:
  • The
    ability to think critically and work through issues
  • Results
    driven (sometimes
  • Overtime
    is needed to meet deadlines)
  • Strong
    written and oral communication skills (English language)
  • Comfortable
    presenting in front of groups of people
  • Strong
    organization and prioritization skills
  • This
    is an always changing environment. To be successful in this position, you must
    deal with change and ambiguity well.
  • You
    must be able to travel 10% of the time whenever and wherever required.
  • There's
    a lot to learn understanding how you learn best and being able to maximize your
    learning efficiency is key.
CERTIFICATES and/or LICENSES

None

COMMUNICATION SKILLS

Excellent written and verbal communication skills. Strong
organizational and analytical skills. Ability to provide efficient, timely,
reliable and courteous service to customers. Ability to effectively present
information.

REASONING ABILITY

Ability to comprehend, analyze, and interpret documents.
Ability to solve problems involving several options in situations. Requires
intermediate analytical and quantitative skills.

OTHER SKILLS and ABILITIES

Advanced skills in Microsoft Office, including Visio.
Thorough understanding of D&T architecture, concepts from both an
infrastructure and development standpoint.
special offer