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Field Support Engineer

Are you data-driven? We at NetApp believe in the transformative power of data – to expand customer touchpoints, to foster greater innovation, and to optimize operations. We are designed for simplicity, optimized to protect, created to embrace future opportunity, and open to enrich choice. We are the data authority for hybrid cloud, and we are helping our customers realize the full potential of their data.

We’ve built a Data Fabric for a data-driven world – to simplify and integrate data management across the resources that are best for the business. With the Data Fabric, our customers can harness the power of cloud data services, build cloud infrastructures, and modernize storage through data management.

By modernizing storage through data management, customers can upgrade infrastructure to bring modern data services to existing applications. Only NetApp can help organizations free the resources necessary to fund transformation by deploying the industry’s leading flash storage solution, which is highly efficient and scalable in both data center and cloud environments.
Job SummaryField Service/Support Engineer: Provides highly visible customer support through remote and on-site technical support, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Will lead and participate in deployment of strategic solutions. Verifies and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system, to include best practice guidance. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.Job Requirements- Demonstrated self starter with excellent written, verbal, and customer service skills working with customers in high stress situations.

- Working knowledge of: Data Ontap operating system and NetApp clustering, OS (UNIX and Windows) configuration, administration and technical support. Modern cloud based solutions. Fibre Channel HBA configuration and installation. NAS and/or SAN storage and surrounding infrastructure. Network Attached Storage protocols experience (NFS/CIFS/iSCSI) and related required protocols (DNS, NIS, and Active Directory). Network architectures including the roles of routers, and switches. Trace analysis of packets and protocols.

- Solid understanding of: RAID and storage systems- NFS, the UNIX remote file sharing protocol- CIFS, the Windows NT remote file sharing protocol.

- Familiarity with: NIS, DNS, Routing- SAN switches and directors

- Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.

- At least two years of experience with NetApp systems.

- Ability to follow standard engineering principles and practices.

- Creative approach to problem solving, seeking to "fix root cause".

- Ability to travel up to 50% of the time, with minimal lead time provided.

Responsibility and Interaction:

- The tasks this individual is responsible for are often non-routine and unstructured, requiring creative solutions. This individual will apply attained experiences and knowledge in solving routine to moderately complex problems.

- This individual must work effectively with Staff to Vice President level employees within the function, and the technical team on assigned projects. There may be communication with employees in other functions as required. Limited management direction is provided to employee on new projects or assignments as well as review of activities and priorities. The ideal candidate will be a proactive contributor and subject matter expert on team projects. To be successful, this individual must demonstrate favorable results through coaching and influencing others.EducationTypically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent combination of applicable education/training/certifications and relevant professional work experience.
So get ready to tap into the data visionary within, and join us as we accelerate digital transformation and empower our customers to change the world with data!

If you ask a NetApp employee why they work here, the answer is inevitably the same: the people. At NetApp, our culture is at the heart of what we do. We place importance in trust, integrity, teamwork, and caring above all else. NetApp is a place where people are empowered to make a difference. Empowered to innovate. Empowered to collaborate. Empowered to help ourselves and others be data-driven and change the world. We take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do.

We work hard but also recognize the importance of work-life balance for our employees because what’s important to them is important to us! Recently we implemented Family First, which encourages employees to take paid time off to bond with a new child (through birth or adoption) or to care for a family member with a serious health condition. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to donate their time with their favorite organizations. We provide comprehensive medical, dental, wellness and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts and fitness centers. We also offer financial savings programs to help you plan for your future.

Join us and see what empowerment can do.

Equal Opportunity Employer Minorities/Women/Vets/Disabled
Nearest Major Market: Durham
Nearest Secondary Market: Raleigh
Job Segment:
Field Service, Medical, Engineer, Field Engineer, Network, Manufacturing, Healthcare, Engineering, Technology
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