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MasterTax Client Support Specialist


We are currently looking for an Associate Client Support Consultant for ADP/MasterTax, an in-house Payroll Tax Processing Software.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
  • A strong focus on Client Satisfaction in a relevant industry
  • Provide technical support to clients who are utilizing the MasterTax software via phone and email, also utilizing remote access when necessary via WEBEX
  • Effectively analyze, troubleshoot, replicate and develop creative solutions for client challenges, escalating to second level support, if needed.
  • Responds promptly and professionally
  • Self-starter
  • Strong client relationship and interpersonal skills
  • Ability to troubleshoot and resolve customer issues
  • Ability to demonstrate learning agility
  • Ability to learn and apply basic concepts in new situations
  • Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner
  • Ability to collaborate and work in a team environment as well as work independently and make sound decisions
  • Ensure case notes thoroughly detail both the reported issue and the resolution steps and both are recorded through the CRM system
  • Excellent analytical and time management skills
  • Excellent communication skills both verbal and written
Be the Go-To Person and Trusted Advisor
  • Serve as a consultant in servicing ADP's products/technologies.
  • Use a breadth of expertise to help ADP's clients. Solve client problems taking a broad perspective to identify solutions.
  • Work to resolve issues and provide solutions.
Be a Networker and Relationship Builder
  • Build relationships with clients over the phone and leverage your knowledge of ADP's products and services to provide solutions to issues and questions and help build clients' understanding of our products' value, exceeding clients' expectations in all of your interactions.
  • Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience.
EXPERIENCE YOU'LL NEED: Required Qualifications
  • At least one year in a customer service environment.
  • High School Diploma
  • A strong focus on client satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience.
BONUS POINTS FOR THESE: Preferred Qualifications
  • Bachelor's Degree or its equivalent in education and experience.
  • Proven ability to produce positive results.
  • Up to one year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization.
  • Strong client relationship-building skills.
  • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards.
  • Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software-related information in both a classroom and in a hands-on environment.
  • The ability to learn and apply basic concepts in new situations.
  • Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP.
  • Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up promptly.
  • Proficiency in the latest web technologies and working knowledge of various operating systems.
  • The ability to work in a team environment as well as work independently while making sound decisions.
  • Good knowledge of industry tools.
  • Excellent analytical and time management skills.
  • Excellent communication skills both verbal and written.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
  • Make your mark. We want you to challenge things and are open to fresh ideas.
  • Bring your passion and fun. Be yourself in a culture of highly diverse perspectives and insights.
  • Stay ahead of the curve. An agile, fast-paced environment means plenty of opportunities to progress.
  • Become a certified "smarty pants." Ongoing training and development opportunities for even the most insatiable learner.
  • Be your healthiest. Best-in-class benefits that start on Day 1, because healthy associates are happy ones.
  • Get paid to pay it forward. Company paid time off for volunteering for causes you care about.
If you've made it down this far, we have to ask: What are you waiting for? Apply now!
We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
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