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IT Support Specialist


Foresite Group is seeking an experienced, dynamic IT Support Specialist to join our IT team. Under supervision of the IT Director, the IT Support Specialist is responsible for ensuring professional and efficient technical support for all employees. This position will be the first point of contact for end users reporting any and all technical issues to IT for resolution. A strong customer service mindset is key.

Education: College degree or equivalent work experience

Qualifications:
  • Prior experience working in A/E/C industry
  • At least 4 years of experience within IT
  • Networking experience including a demonstrated understanding of VPN, LAN, WAN, and Wireless
  • Demonstrated understanding of switches, routers, and other network hardware along with server virtualization technologies
  • Understanding of protocols and services including TPC/IP, DNC, DHCP
  • Understanding of security practices including physical, internet and wireless
  • Flexible scheduling to support offices and staff in all time zones across the US
Responsibilities:
  • Respond to and resolve technical issues for staff and provide timely resolution
  • Maintain and update firm ticketing system
  • Create and maintain user-facing IT support documentation
  • Setup equipment for new staff, hardware refreshes, upgrades
  • Assist in roll-out of software installs and upgrades
  • Participation with research, planning, implementation and ongoing support for firm wide IT projects
  • Ensure IT Director is updated on IT support and project related tasks
Skills:
  • Microsoft Active Directory
  • Active Directory User Management
  • Group Policy Management
  • NTFS Permissions
  • VDI (Virtual Desktop Infrastructure)
  • Windows OS
  • Office 365
  • Excellent diagnostic and problem-solving skills
  • Ability to support remote workers
  • Ability to balance and prioritize multiple projects and remain calm under pressure
  • Excellent diagnostic and problem-solving skills
  • Strong written and verbal communication skills
  • Capability to self-motivate, work independently and take ownership of job responsibilities
  • Ability to learn and support new technology is required


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