glassdoor sales-marketing customer support engineer

Customer Support Engineer

Customer Support Engineer Location: Redmond, WA
Salary: $40K-60K

What You Will Be Doing

This position will handle all issues over the computer. Basic knowledge of computer skills are needed. No phones will be required for this position. This person will participate in our 24/7 on-call rotation.

"Troubleshoot, identify, and resolve problems within software.
"Recommend technical and product solutions to customers and internal teams.
"Work directly with customers to answer technical and product questions, including during sales meetings.
"Analyze trends in issues and products while tracking resolutions, product failures, and need for customer support.
"Transform customer issues into improvements for products and information for customers.
"Deploy updates and fixes
"Build tools to reduce occurrences of errors and improve customer experience
"Perform root cause analysis for production errors
"Design procedures for system troubleshooting and maintenance
"Provide Internal IT support as needed for employees in the Redmond office.

What You Need for this Position

"At least 3 years of experience in a customer service role where problem resolution skills and deep log analysis were required
"Candidate should be a self-motivated, independent, detail oriented, responsible team-player and exhibit exceptional time management skills. Manager will be remote.
"Excellent analytical thinking and problem-solving skills
"Proven track record of driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communications.
"Proven track record working with Enterprise and SMB customers
"Fluent English (reading/writing/speaking)

Preferred Candidates:

"Azure or related experience/certifications
"Knowledge of any language besides English Spanish and French preferred.
"Experience with the following toolsets and technologies: Jira, Zendesk, GitHub, Appveyor, BugSnag, OpsGenie, Azure DevOps/Visual Studio, PowerShell. Azure Active Directory, Azure SQL, T-SQL, JavaScript, C#
"Fluent in Spanish, French or Korean (reading/writing/speaking) is a plus.
So, if you are a Customer Service Engineer with experience, please apply today!
  • Applicants must be authorized to work in the U.S.

    CyberCoders, Inc is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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