glassdoor sales-marketing customer care specialist i


Customer Care Specialist I

United States, California, Pomona


Customer Support


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Responsible for receiving customer orders and customer service requests
by fax, e-mail, mail or phone.Performs
the clerical administration needed for completion of orders or customer
requests.Intermediate level, with
limited supervision required.To ensure
a high level of customer satisfaction by providing support to Ormco customers. Develop
skills to arbitrate and resolve customer complaints in a fair and equitable
manner on a national or international level.Be familiar with department and inter-department functions,
responsibilities, standard policies and procedures on a day-to-day basis, and
use these skills in making decisions that affect customer loyalty.Be able to work within a fast-paced and
demanding work environment and present a professional image of Ormco to the
customer and industry.


To perform this job
successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the
knowledge, skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

High School Diploma

Minimum one year with Ormco or
5 years customer care experience preferred.

Must successfully complete a
standardization check, all customer care training; receive the recommendations from
the customer care management.

Language Skills:

Ability to read and comprehend
basic instructions, short correspondence, and memos. Ability to write suitable
business correspondence. Ability to effectively present information in one-on-one
and small group situations to internal customers and other employees of the

Mathematical Skills:

Ability to perform basic math
operations using units of US currency, weight measurement and basic accounting

Reasoning Ability:

Ability to apply common logic
and reasoning to carry out instructions furnished in written, oral, or diagram
form.Ability to deal with problems
involving concrete factors in standardized situations. Must demonstrate a
consistent and superior level of decision-making.

Computer Skills:

To perform this job
successfully, an individual should be knowledgeable in navigating through the
operating system, Order processing system and Microsoft office suite.

Certificates, Licenses, Registrations:NA

Physical Demands:

The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential

While performing the duties of
this job, the employee is frequently required to sit for extended periods of
time. The employee is occasionally required to stand and walk. The employee
must occasionally lift and/or move up to 10 pounds.

Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available at:

Additional Information

+ Requisition ID: ORM00207

+ Posting Date: Feb 11, 2020

+ Remote Location: No
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