linkedin sales-marketing client services specialist (temp)

Client Services Specialist (Temp)


The  Client Service Specialist, (Temporary) North America, plays a key role within the Customer Service Team. The Customer Service Specialist provides a high level of luxury service to our clients, providing service in a timely and elevated manner on the phone and email. This role must also be an enthusiastic problem solver who can listen to customer service issues and offer a unique and innovative solution to each problem. This role must have a strong command of the company’s customer service policies, as well as strong product knowledge.



This agent will handle 5th Ave calls to provide and process information in response to inquiries, concerns and requests about products and services. In addition, given the seasonality of this role, supporting the CS team with SalesForce emails handling generic requests will be required.



Essesntial Duties



  • Handle incoming customer calls/email from 5th avenue, addressing mostly Repair inquiries and occasional product, and general client inquiries/concerns
  • Maintain a high level of professionalism with clients and establish a positive rapport with every client
  • Capture/update customer information in the customer service database after each interaction to include details of inquiries, comments, complaints and actions taken
  • Maintain a high level of professionalism with clients and establish a positive rapport with every client
  • Communicate and coordinate with internal departments pertinent information relating to the interactions
  • Partner with the Training team and CS Manager to stay updated on product knowledge and be informed of any changes in company policies
  • Support answering Salesforce emails on generic client requests.
  • Drive customer satisfaction and a seamless client experience by proactively problem solving and resolving any client frustrations
  • Performs ad hoc tasks and projects as needed



Hours:

• Revolving Shifts:

o 1pm-9pm, 9am-5pm, 11am-7pm Monday to Friday

o 12pm-6pm Saturday
special offer

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