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VP - Implementation & Support

ADP is hiring a VP Implementation Support

Inspiring Innovation is a core value at ADP and in Retirement Services we leverage robust technology and the expertise of our associates to provide world-class retirement services for companies of any size. To succeed, we invest in technologies, processes, programs and our people to continually improve the way we service and help our clients run their businesses.

ADP is recognized as an innovation leader, and is on the Forbes list of the top 100 most innovative companies in the world.

Job Responsibilities

Develops and executes comprehensive implementation strategy for all RS products

Ensures high client satisfaction and quality of implementation by performance on corporate surveys and internal quality scorecards.

Assures the overall implementation timelines are met balancing resources across the teams within line of sight.

Education Services

Establishes and the strategies to drive organic revenue via participation initiatives across legacy client base as well as providing education support services to all new clients.

Sales Support

Designs and oversees the execution of overall sales support functions relative to facilitating 401(k) sales business by providing critical internal support on product, price and investment services.

Works closely with senior RS Sales leadership to understand the multiyear sales strategy and establish the process and protocols for the support team including: RFPs, proposals and investments support to ADP field DMs as well as partners in the financial advisor community.

Devises and executes wholesaling, training and channel marketing strategies in conjunction with National payroll sales leadership team to drive growth of SIMPLE and POP products.

Trains payroll and RS sales team on products and services.

Designs and develops business process enhancements and continuous improvement strategy for domestic and offshore organizations.


Leads and directs the ERISA compliance team relative compliance team relative to strategic initiatives to support multi business units across RS, specifically new client support but also the RS client base.


Bachelor's Degree required or equivalent in work experience and education.

Master's Degree preferred.


12 plus years' experience in the retirement industry, leading a large and complex organization possibly a national field organization and/or establishing strategic direction that impacts multiple functional areas.

Responsible for 100+ organization and driving business results.

Service and Implementation experience

Collaboration skills a must

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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