glassdoor sales-marketing kinesso- technical writer

Kinesso- Technical Writer


Technical Writer Job Description

As a Technical Writer at Kinesso, you will work with a small team of writers in an Agile environment to create user documentation for a suite of applications that integrate ad tech and martech.

Responsibilities

You will:
  • Develop, write, and update clear, concise user guides, quick start guides, FAQs, release notes, and other learning and help content
  • Review, edit, and/or re-write material prepared by other writers on an on-going basis to keep documentation up to date and to our current standard
  • Communicate with product, support, product marketing, engineering, and other teams about product features, status, and documentation needs
  • Proactively identify and address documentation needs as they relate to end users and the org
  • Track authoring and development activities in JIRA
  • Organize materials and complete writing assignments according to set standards regarding order, clarity, conciseness, style, terminology, correct grammar, punctuation, and spelling
  • Contribute to tools and processes that make documentation more accessible, efficient, scalable, and collaborative
Requirements

You should have:
  • 4+ years experience writing technical documentation, including release notes, quick start guides, comprehensive user guides, FAQs, use cases, in-app help
  • Exceptional writing skills, strong verbal communication skills (Native or near-native English writing and speaking ability)
  • Familiarity with the Agile process, Confluence, and developer workflow tools such as Jira
  • Strong interviewing skills and comfort interviewing subject matter experts (SMEs) and product managers (PMs)
  • Proven ability to analyze complex topics and discern the key elements that must be conveyed, and convey them in a clear and concise manner for technical and non-technical users
  • Ability to work both on a team and independently
  • Ability to work with remote teams and surmount language, cultural, and time zone differences
  • Prioritization skills
  • Keen ability to work in a non-linear manner within and among projects, so that work can advance even when details are not known
  • Passion for technical challenges - You like to tinker with new products to see how they work
Bonus Skills
  • Experience in marketing and ad tech
  • Experience creating video tutorials, in-app tutorials and on-boarding help (Appcues), or other training materials
About Kinesso

Kinesso brings together the best minds in data, technology and media activation to deliver seamless data-driven marketing solutions. As a technology-enabler, Kinesso powers marketing systems through a proprietary suite of applications that integrate ad tech and martech. Kinesso’s application framework spans audience, planning and activation, delivering insights and business outcomes for leading global brands. Learn more at www.kinesso.com.
special offer

Tired of browsing?

Get our smart newsletter. Fill your skills and let us send you only highly relevant offers, weekly.

Takes 1 minute to set up including this 25s video
Email example
x