glassdoor sales-marketing kinesso- technical writer

Kinesso- Technical Writer

Technical Writer Job Description

As a Technical Writer at Kinesso, you will work with a small team of writers in an Agile environment to create user documentation for a suite of applications that integrate ad tech and martech.


You will:
  • Develop, write, and update clear, concise user guides, quick start guides, FAQs, release notes, and other learning and help content
  • Review, edit, and/or re-write material prepared by other writers on an on-going basis to keep documentation up to date and to our current standard
  • Communicate with product, support, product marketing, engineering, and other teams about product features, status, and documentation needs
  • Proactively identify and address documentation needs as they relate to end users and the org
  • Track authoring and development activities in JIRA
  • Organize materials and complete writing assignments according to set standards regarding order, clarity, conciseness, style, terminology, correct grammar, punctuation, and spelling
  • Contribute to tools and processes that make documentation more accessible, efficient, scalable, and collaborative

You should have:
  • 4+ years experience writing technical documentation, including release notes, quick start guides, comprehensive user guides, FAQs, use cases, in-app help
  • Exceptional writing skills, strong verbal communication skills (Native or near-native English writing and speaking ability)
  • Familiarity with the Agile process, Confluence, and developer workflow tools such as Jira
  • Strong interviewing skills and comfort interviewing subject matter experts (SMEs) and product managers (PMs)
  • Proven ability to analyze complex topics and discern the key elements that must be conveyed, and convey them in a clear and concise manner for technical and non-technical users
  • Ability to work both on a team and independently
  • Ability to work with remote teams and surmount language, cultural, and time zone differences
  • Prioritization skills
  • Keen ability to work in a non-linear manner within and among projects, so that work can advance even when details are not known
  • Passion for technical challenges - You like to tinker with new products to see how they work
Bonus Skills
  • Experience in marketing and ad tech
  • Experience creating video tutorials, in-app tutorials and on-boarding help (Appcues), or other training materials
About Kinesso

Kinesso brings together the best minds in data, technology and media activation to deliver seamless data-driven marketing solutions. As a technology-enabler, Kinesso powers marketing systems through a proprietary suite of applications that integrate ad tech and martech. Kinesso’s application framework spans audience, planning and activation, delivering insights and business outcomes for leading global brands. Learn more at
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