glassdoor sales-marketing tier iii support engineer

Tier III Support Engineer

The Tier III Support Engineer is part of a 24x7x365 team that troubleshoots systems that include: Citrix XenApp, NetScaler, VMware vSphere, and other virtualization solutions. This is a fast paced team oriented position which provides technical support to military healthcare professionals around the world.

A candidate should have solid understanding of virtualization technologies in an enterprise-level Windows environment.

Roles and Responsibilities:
  • Troubleshoot and administer Citrix, VMware, and Microsoft Server solutions
  • Provide installation support by assisting with upgrades, installing Service Packs/hotfixes, and resolving service requests
  • Provide phone and remote support to various customers running various virtualization technologies
  • Assist on internal and external projects
  • This includes the installation and configuration under the guidance and supervision of a technical lead
  • Support and maintain customer facing hosted environment
  • Swing Shift and Night Shift preferred (we have openings for morning/day/evening/night)
  • Minimum of 6 years of experience in installation and maintenance of Windows based systems or 1 year of experience with a BS degree in Engineering, Physics, Network Security, Information Systems or Computer Science.
  • Virtualization experience is preferred (XenApp/XenDesktop/VMware)
  • Individual must have the ability to troubleshoot technologies via phone and other remote tools
  • Secret Security Clearance
  • Security + Certificate
Desired Skills:
  • Should be knowledgeable with Windows 2008, 2012, 2016, Active Directory, DNS, Group Policy, and security policies
  • Should be knowledgeable in networking, routers, firewalls and V-LANs
  • Strong verbal and written communication skills
  • Must be organized and detail-oriented
  • Must have a team player attitude
  • Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner
  • Long Term Disability
  • Basic Life Insurance
  • Basic Accidental Death & Dismemberment Insurance
  • Direct Payroll Deposit
  • Leave Accrual
  • Holidays
  • Food trucks onsite daily
  • Free snacks, drinks, and coffee
  • Fun work environment
  • On site game room
Optional Benefits
  • Short Term Disability
  • Additional (Voluntary) Life Insurance
  • Additional (Voluntary) AD&D Insurance
  • 401(k)
  • Medical Coverage
  • Dental Coverage
  • Vision Care Plan
  • Flexible Spending Account Plan
  • Online Training
  • AFLAC Supplementary Insurances
Spinvi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Spinvi complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Spinvi expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Spinvi’s employees to perform their job duties may result in discipline up to and including discharge.
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