workew tech customer advocate

Customer Advocate


Purple Carrot is looking to add a skilled Customer Advocate to our passionate Customer Experience Team. This position would be integral in supporting our customers via email, live chat, SMS, and phone calls. This person would be a part of our large, remote team that works to achieve department goals together, and reports to the Customer Experience Supervisor. This Customer Advocate must represent Purple Carrot in a way that is in alignment with the brand and pushes our mission forward.

Responsibilities:

  • Provide elevated customer support via all our online channels (email, chat, sms, phone, social media).
  • Hit SLA targets and goals for all support channels.
  • Support fellow Customer Advocates through online slack channels and team meetings.
  • Track customer issues on various platforms and report trending feedback to his/her Supervisor.
  • May take on additional responsibilities as needed.
  • This position is 100% remote and requires a high level of self-direction.
  • This position maintains a Saturday-Wednesday work week.
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