indeed sales-marketing remote medical customer service representative-healthcare

Remote Medical Customer Service Representative-Healthcare


One of Totalmed's National insures is looking for Member Service Rep. These roles will be fully remote but most be local to the area

Pay: $15.00/hr

Shift: Monday-Friday 8:00 am - 5:00 pm.

Benefits: Dental, Vision and Health care

Location: De Pere, Wisconsin

Contract to hire eligibility: 04/27/2020 start date

Job description:

The CSR positions provides non-clinical support for the policies and procedures ensuring best and most appropriate treatment, care or services for members.

  • Take inbound calls to engage members and/or providers to verify clinical information
  • Handle customer inquiries both telephonically and by fax
  • Document all call information according to standard operating procedures and attach clinical information when necessary
  • Identify and escalate issues

Required Qualifications

  • High School Diploma
  • Excellent verbal and written communication skills
  • Ability to multitask within several computer systems while on the phone
  • Aptitude for quickly learning and navigating new technology systems and applications
  • Must be able to type while taking calls
  • Proficiency in Microsoft Office applications, including Word and Excel
  • Must have accessibility to high speed DSL or Cable modem for a home office (Satellite Internet service is NOT allowed for this role); recommended speed is 20Mx1M

Education:

Verifiable High School diploma or GED is required.

If interested, please apply with your resume and one of our associates will contact you for a brief phone screen to answer any concerns you may have before submission to the end client.

Job Types: Full-time, Contract

Salary: $15.00 /hour

Experience:

  • call center: 1 year (Required)
  • customer service: 1 year (Required)
  • Health Insurance: 1 year (Preferred)

Application Question:

  • Do you have a reliable internet connection?
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