glassdoor sales-marketing customer service representative

Customer Service Representative


Customer Service Representative
ARE YOU IN NEED OF WORK DURING THIS CRUCIAL TIME??? VSG seeks several customer Service Representative to assist with healthcare related issues for major biotech firm located in Tucson, AZ. Due to COVID-19 virus issue these positions will be remote.
  • MUST HAVE LAPTOP, PHONE, and ability to work at home in quiet space.
  • Multiple shift available 24x7 support.
  • Ability to pick shift ((early/mid/evening/nights/weekends)
  • PAY: 18.00/hr.
  • must commit to 6 weeks of work.
As you know, the Corona Virus (COVID-19) pandemic is changing the way we live our lives. VSG client is seeking to develop a Virtual call center support to answer health related issues, particularly for the Blood Donation Call Centers
The Customer Service Representative attracts potential customers by answering product and service questions, suggesting information about other products and services. Process orders prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Job functions:
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Open and maintain customer accounts by recording account information
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits
  • Keep records of customer interactions and process customer accounts
  • Follow communication procedures, guidelines and policies
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Cancel or upgrade accounts
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Place or cancel orders
  • Act as the company gatekeeper
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Utilize computer technology to handle high call volumes
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records
  • Compile reports on overall customer satisfaction
  • Read from scripts
  • Handle changes in policies or renewals
  • Resolve customer complaints via phone, email, mail or social media
Requirements:
  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred
Customer service representative top skills & proficiencies:
  • Customer Service
  • Product Knowledge
  • Quality Focus
  • Market Knowledge
  • Documentation Skills
  • Listening Skills
  • Phone Skills
  • Resolving Conflict
  • Multitask
  • Patience
  • Negotiation
  • Positive Attitude
  • Attention to Detail
  • People Oriented
  • Analysis
  • Problem Solving
  • Organizational Skills
  • Adaptability
  • Ability to Work Under Pressure
  • Computer Skills

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