remotive sales-marketing customer success associate

Customer Success Associate

Location: Cleveland, OH or Remote

Minimum Experience Level: 2 years

To Apply: [email protected]


What You’ll Do

  • Work with closely with customers from the moment they join the Wisr community and throughout their journey, from onboarding through renewal

  • Manage the technical and project portions of onboarding new customers

  • Support customers and end users, in partnership with CSMs and our VP of Customer Success, to ensure they are fully adopting and integrating Wisr products into their institutions

  • Provide guidance clear guidance in managing and monitoring customers to ensure their needs and any issues are resolved quickly

  • Create customer enablement materials such as articles, tutorial videos, webinars, and more

  • Act as a channel for customer feedback as they present their goals and needs to improve Wisr

  • Perform onsite or webinar-based training for customers, as needed

  • Work cross-functionally throughout the organization, communicating customers needs with engineering and product, ensuring support requests are resolved in a timely manner, and assisting Sales in setting up prospective customers for success

  • Be a strong advocate for your customers in higher education


What You’ll Bring to the Role:

  • 2+ years relevant work experience in customer-facing roles for SaaS or higher education administration

  • Strong and polished communication skills, including written and the ability to present trainings

  • Self-motivation, proactive team player with remote experience preferred

  • Technical apptitude with SaaS and office suite products

  • Ability to manage multiple tasks and projects

  • Bachelor’s Degree or higher


Perks and Benefits

  • Competitive salary

  • Fully remote with home office, internet, and co-working stipends

  • 100% employee health insurance coverage; 25% dependent coverage

  • 12 weeks paid primary caregiver leave, 4 weeks paid secondary caregiver leave

  • Stock options

  • Flexible spending account (FSA)

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