glassdoor sales-marketing senior support engineer - coe

Senior Support Engineer - CoE

Requisition ID: 240637
Work Area: Consulting and Professional Services
Expected Travel: 0 - 50%
Career Status: Professional
Employment Type: Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


The Center of Expertise (CoE), a subdivision of SAP Digital Business Services, has the goal and mission to ensure SAP reinvents itself to become the world’s best Cloud company. Our answer to new market realities is MaxAttention - Next Generation (Max NG). With Max NG, SAP sets a clear standard for leading the business transformation based on our platform and Cloud offerings. Max NG establishes SAP as the end-to-end solution provider for building, optimizing, and maintaining innovative software solutions.


The main task of the CoE is to understand the new business models and translate these models into solutions according to the implementation plans, deployment plans, and timelines. They maximize the use of SAP Best Practices derived from best run businesses in specific industries and geographies and maintained as Model Companies for accelerated deployment. They establish a must-have factory approach for both the BuildSAP and RunSAP projects, creating a control center on the customer side connected to our Deployment Rooms and Development Factory. They enable and drive fast innovation consumption based on industry model solutions and agile implementation methods leveraging the SAP HANA Cloud platform.

You will bring technical or application expert knowledge into the project. In co-operation with CoE Focus TQM, the CoE Engineer answers difficult functional or technical questions and executes concrete tasks. The CoE Engineer takes the full responsibility for the quality of the delivered tasks and is accountable for the success.

As part of a global team, you will be working closely with SAP Development and other SAP Teams to assist our customers in an optimal way and to find appropriate solutions. We perform our analyses either on site at our clients’ locations or remotely from the Backoffices. Business travel will be an essential part of this role.

CoE provides you opportunities to work with a variety of SAP products and technologies in all industry segments. Through our SAP Support internal training program and "on-the-job training", you’ll get the ideal preparation and knowledge you need for a successful start and integration into our team.


We are looking for passionate people with excellent functional or technical skills. In detail:

* Product experience in SAP HANA and applications.

* Hands-on experience in SAP Basis, monitoring, and performance.

* Debugging and analytical skills in HANA.

* Debugging and analytical skills in ABAP.

* Functional and technical knowledge in SAP NetWeaver platforms, SAP HaaS, and SAP Cloud Platform is preferred.

* Technical expertise in Root Cause Analysis and Performance Optimization

* Creative, open minded and possesses the ability to communicate and convince others based on technical facts

* SAP development experience in ABAP and/or Java is a plus.


- University degree in Computer Science, Information Technology, Mathematics, Engineering, or Physics

- Possess strong analytical and logical skills

- Continuously looking for process optimization and innovation

- Ability to work independently and take ownership of assigned tasks

- Enjoy working in an international team

- Excellent English skills are necessary

- You have excellent programming skills in at least one language e.g. ABAP, JAVA, C, C++, SQL

- You have a broad understanding of SAP Solutions and end-to-end business process expertise


Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:[email protected] or [email protected], APJ: [email protected], EMEA: [email protected]). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations:
special offer

Tired of browsing?

Get our smart newsletter. Fill your skills and let us send you only highly relevant offers, weekly.

Takes 1 minute to set up including this 25s video
Email example