Customer Service/ Tech Support Representative (Remote Position)
Customer Service/ Tech Support Representatives, is it time to take that next big career step? Let Vaco serve as your advocate in presenting you to our top clients who are looking for Customer Service/ Tech Support Representatives. Our recruiting staff gives you an advantage over your competition by promoting your strengths and assets directly to hiring managers while helping you to be more prepared for your interviews.
From keeping you up to date on market trends and industry expectations, to providing you with valuable insight into the company's culture, compensation expectations and growth opportunities of specific clients, Vaco will give you the edge you need in today's highly competitive job marketplace. If you have a background in a call center and are looking to move your career forward, let Vaco open the door for you. Apply today!
Remote position working from home!!
Works with customers to identify service-related needs and offers the most appropriate solutions providing world-class customer service.
Diagnoses and resolves basic network and modem functionality issues.
Walks customers through common hardware and software configurations to maximize service functionality.
Provides solutions and resolution resources for customer repair problems.
Interfaces with customers over the phone providing status updates and ensuring service has been restored.
Schedules a technician dispatch for on-site service calls when necessary.
Escalates appropriate technical issues to upper level technical support when needed.
- Requires customer contact and the ability to effectively communicate over the phone with both internal and externtal customers. Must be a consistently flexible, independent, self-motivated problem solver who enjoys working in a fast paced environment. Demonstrated strong interpersonal communication skills when working with both internal and external customers.
- Ability to work flexible hours including evenings, weekends, holidays and overtime is required.
- Ability to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting.
- Experience with common internet software is preferred.